Natalie
February 19, 2024
Large helpful & kind staff member clearly has a bathing issue, but fortunately the smell was only near her. Property could use transitions on the floor due to ragged carpet (or replace carpet). Pool was out, treadmill was out, main light in our bathroom was out--apparently bulbs are on order(?)--meant that we delayed bath for my small child)--and had to ask for a plug to use the bath instead of shower (not built in), plus toilet handle stuck & ran. Walls were thin & I could hear traffic through the windows. Maintenance & better management would serve Holiday Inn Express better here. If I were higher management, I'd give them a talking to, or simply fire them. If this is not a good part of town, guests have little idea. The good beds and breakfast saved the day here, but wow. Glad it was only 1 night.