Crowne Plaza Milwaukee Airport by IHG

Check in started at 3:00. We weren’t able to check in until way past 5:00. The front desk was very sassy to my fiancé and I. Looking to get a discount.

My room was clean and comfortable. The desk staff helped me set up a shuttle pick up in the morning. The shuttle driver was very pleasant and the rude was comfortable. I would stay here again.

Summer stay The room wasn't ready upon check in but the customer service was great. Incredible service from Chuck and Ed sold us on the stay - the friendliness of the staff is something not easy to find, but was found here.

Very nice stay but problems with check-in I really like this hotel and enjoyed our stay there but unfortunately we had a problem at check-in. I tried checking in almost 3 hours after check-in opened but they was still was not an available room for us. It seemed like the front staff was a little bit overwhelmed that night. We had to sit and wait until a room was available. Thought that the staff could’ve done a better job overall. But the hotel is great. Nice room with comfortable beds. The pool was nice too. And a lot of parking space. Might stay here again, but I hope the service improves.

All of the workers I encountered were very friendly and helpful. Without a car, food options were extremely limited. Shower drain was awful with about 5 inches of water in the tub by the end of shower. There was a major humidity problem. I put clothes in closet and they became damp. I had to wear damp clothes to the airport. Surfaces in room felt damp, too. Worst part was the airport shuttle. When I arrived on 8/9, II signed up for 4 am shuttle departure (I was told by desk person that MKE TSA check doesn't open until 4 am) on 8/11. I went out to the shuttle at 3:45 am and it was full. If I had to wait for it to come back, I would likely miss my 5:15 flight. If the list was full, they should have added another time - I would have gone at 3:30! Thankfully, one group of people said they would wait for the next shuttle because their flight was later, but the hotel staff had no help to offer. I even checked at the desk last night to make sure I was on the list for 4:00 am. At that time, they said there was another party on the list, so I think they had people trying to go who hadn't sighed up ahead of time. Anyhow, just VERY frustrating, so make sure you plan the shuttle a bit earlier than necessary.