Araliya Green Hills - Where Historic Charm Mingles with Natural Beauty

Stayed here on New Year's Eve, there were too many tourists and the service was not up to par. I left the hotel 40 minutes in the morning and left my son's New Year's money in the room. When I returned 40 minutes later, 500 RMB was missing. I checked the surveillance and found that only the room cleaning attendant had entered the room, and there was no explanation. Bad review!

The worst service I have ever encountered in more than 70 hotels in more than 20 countries. I booked a hotel on Ctrip, but the front desk said that Ctrip didn’t give them the money, and asked me to communicate with Ctrip about the money. This was the first time I had to communicate with Ctrip about the money issue. One hour later, Ctrip had handled it, but then they said that my order didn’t include breakfast, even though the room rate included breakfast. I had to pay another $33.5, and I had to pay immediately. They couldn’t even swipe my VISA with a built-in chip. I took out two $20 bills and gave them to the front desk, but they actually rubbed the bills in front of me and said with a grin that one of the $20 bills was problematic, and that the money was withdrawn from an ATM in Sri Lanka. I have never seen such disgusting service. After I paid, they told me that I would have to wait until the next day to get a receipt. What kind of ** rule is this? It took 1 hour and 20 minutes for a check-in, and there was no apology! The sun was about to set when I arrived at the room. The room was on the second floor in a corner. Outside the window was the truck garage next door. There was no scenery to speak of. Just as I was about to rest, I suddenly heard a cough in the room. I was startled. There was a wooden door in the room connected to the next room, and I could clearly hear the next door talking and coughing! *********** Ctrip helped me coordinate a room change at around 9 pm. The quilt was very thin, there was no air conditioning, and the electric heater was not very useful and noisy. The overall experience was extremely bad! Finally, I would like to thank Ctrip's customer service for their patient service, and also remind everyone who is planning to stay in this hotel, this store******