MAN SENG
September 2, 2024
This hotel is managed in a self-service form, from check-in to exit did not see any staff, feels like a Japanese B&B, can only self-service CHECK-IN and CHECK-OUT, but the procedures are very complicated, unlike Japanese B&B will inform the check-in guidelines in advance, so meet To the problem is very helpless, first the first day of check-in turned out to go online to run many procedures and fill in a lot of information to get the confirmation number, then use the mobile phone with the confirmation number to log in to the hotel's dedicated system to get the room number and use the mobile switch to enter the room, although there is a self-service door card machine, but can not do, Check-in took nearly 30 minutes, if the phone is out of battery or no network, really have to sleep on the street.Secondly, the room we stayed in has no air conditioning, the room only provides a mini fan, we stayed in August, the indoor temperature at night up to 30 degrees, immediately call emergency customer service phone, by In our stay for two nights, customer service reply to the off-duty time no way, but guaranteed the next day will send staff to follow up, to the next afternoon back to the room situation remains, no one has followed up, very angry and disappointed, feeling customer service is very unscrupulous and irresponsible, will never choose this hotel again ~
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