Ellen M
July 8, 2024
Overall, we really enjoyed our stay here. There were many pluses and minuses. The pluses: Easy airport transfer via boat to & from the resort. Well organized. Friendly service. Beautiful over-the-water bungalow. It wasn't brand new, but it was large, comfortable, and charming. The see-through coffee table was a marvel. GREAT shower water pressure! Very comfortable beds. So wonderful and safe to just hop off your deck and swim. Rays would glide by every day. (They're harmless and beautiful!) The resort beach area is spectacular. The pool is small, but nice. LOTS of shade, which we appreciated. We could always find nice places to sit. We really liked being on the mainland because we could walk to grocery stores, other restaurants, and hiking locations. Easy cab ride to town. The public beach across the street was not nearly as windy (we stayed during "windy winter") and was a superior place for swimming. We left our towels, shoes, etc. on the beach while swimming/snorkeling and it was safe. The hotel also offered free metal water bottles and refill stations, which was a nice, sustainable touch. We had mostly very friendly service. The minuses: There is no gym in this location and they charge $40 per person to take the boat shuttle to their other property that has a gym. What a rip off. We even wanted to shuttle to the other property for lunch but they would charge us. Most service was friendly, but one French guy at reception was so rude. When we asked if he would help us change a flight (we didn't have international calling), he responded, "I'm busy." When our friends called reception to say that requested turndown service didn't happen, he responded, "that's the hotel's problem, not mine." (That being said, the concierge was wonderful as were servers, transport folks, beach folks...) Turn-down service was just them dropping off new towels, not removing dirty towels. It was nice that fresh cookies were delivered too, but all in plastic trays! It felt so wasteful and anti-ecological to throw away good-sized plastic containers daily. They should seek alternative packaging! And we found the food onsite to be expensive and just average. After the first breakfast and dinner, we went elsewhere for meals, and that was a plus for being on the mainland. We would definitely return. If you like the resort life but also want easy access to more (hikes, restaurants, shopping, town, etc.) this is a great place to stay. DO an over the water bungalow. They are wonderful.