Best Hotels near Palazzo Tornielli Bellini, Novara

Aldilà della struttura ormai fatiscente, purtroppo abbiamo trovato la camera molto sporca. Ma davvero TANTO sporca. Batuffoli di polvere ovunque, doccia e muri con muffa nera. Capelli di chissà quanti altri ospiti nello scarico della doccia, saponette usate da altri ospiti nella doccia. Scarico del lavandino otturato. Infissi che cadono a pezzi, termosifone del bagno che si sgretola. Mi dispiace molto doverlo dire ma sconsiglio vivamente di scegliere questa struttura. La colazione è stata la peggiore che ho visto in vita mia. Non mi ritengo chissà chi ma avendo viaggiato parecchio mi permetto di dirlo. Nella patria del cibo, quella colazione era scabrosa. Nel complesso quando abbiamo fatto presente al personale determinati problemi hanno cercato in tutti modi per quanto fosse in loro possibilità di risolvere. La camera è stata pulita o almeno è passato qualcuno a cercare di pulirla, e gli scarichi sono stati otturati. Purtroppo per quanto ce la possano mettere, la struttura è in carenza di personale e ciò si vede chiaramente. Come ciliegina sulla torta al nostro check out c’era in atto una discussione accesa tra il personale. Sono del parere che indipendentemente dal problema che c’è non si debba discutere davanti ai clienti. In ogni caso questo è l’ultimo dei loro problemi. Non torneremo mai più.

The perfect stay for 1 or 2 nights. Friendly staff. The brekfast was perfect to start the day. The hotel offers transfer to Milano Malpensa airport for a friendly fare off 11 euro/ room. From the airport we can reach the hotel by taxi, with the price of apx 21 euro.

Very friendly and helpful staff. Provided excellent customer service and were attentive to all of our needs. Only 10 minutes from the airport. However it is far from the centre and transport to the centre is extremely expensive so do bear that in mind. Going to the centre and coming back can cost up to €100 euros daily. But the staff and the hotel were excellent.

The hotel is very close to the hotel, and I decided to stay in this hotel the night before. I had a chance to dine in the restaurant in another structure of the same group just a mile away, and I was very satisfied with it, really a tasty dinner! Given my departure at dawn, I had no chance to try the international breakfast offered in a fun room with views of the gardens, but the courtesy of the staff allowed me to have a hot croissant and a coffee at my departure. If there's the opportunity I'll have no doubt to return to the Villa delle Roses, recommended!

Disgusting with every sense of the word. Disrespectful. Unprofessional. The whole stay was a disaster. My worst stay in any hotel I have ever stayed in. Let’s start with housekeeping. The first room had a spider in the bathroom. When I changed the room, the second room had insects on the walls. I literally checked out and went to the airport 4 hours prior to my flight just to get away from the hotel. I?m willing to bet that most rooms are this dirty since both rooms I?ve been in were disgusting. Let’s talk about disrespectful and unprofessional. Now I understand that the staff might not be fluent in English, but they MUST have the decency, willingness and patience to help customers understand what they are saying. I called room service twice, and when they had a hard time explaining things to me, they guy said something in Italian and then hung up. RUDE. VERY RUDE. I literally had to call a third time and tell him not to hang up and slowly try to explain to me where my food is and how long is it going to take. It can?t be that a customer is willing and has more patience than the staff. Finally, the room service menu was very light. Needs more option. Literally they only had one pizza, fries, soup I think and maybe one other option. I have never been to a hotel where they didn?t have at least a burger option and a club sandwich option. But compared to my first two points, this one seems less important right now. I will DEFINITELY NEVER be coming back to stay at this hotel.

.. near the first Milan/Torino motorway exit and easy to reach.. we stayed on Saturday and was really a nice and very quiet place.. clean.. and managed by staff very available.. I will come back and advise..