Hotel Rosengarten

Guests praise the varied, fresh breakfast and friendly service. They appreciate the clean, spacious rooms and friendly, helpful staff. The location provides access to nature and outdoor activities.

Our group of seven families stayed at this hotel, and from day one, we felt unwelcome, especially our children. The staff was condescending and made it clear that kids were not appreciated here. Upon arrival, we were informed that children could only use the pool/spa area until 4:30 PM, which we respected. In fact, we never stayed past 4 PM. However, despite following their rules, our kids were still singled out. The staff even approached us when two adult guests complained about children playing in the pool. When I questioned why our kids were being targeted, the staff rudely dismissed my concerns and repeated the 4:30 PM curfew - despite us never violating it! The restaurant experience was just as unpleasant. Our children were treated with disrespect and were immediately shooshed upon arrival for dinner. For context, they were not disruptive, just happy and social. When one of us politely asked if the kids’ meals could be served before the adults’, Monika (by far the rudest staff member I have ever encountered) flat-out refused, stating that because the kids had ordered a “secondi,” they would have to wait. She then snapped that we shouldn’t tell her how to do her job. Having worked in the hospitality industry myself, I know this kind of attitude is unacceptable. Between Monika and Maria, the service was consistently unpleasant. If this hotel doesn’t want families, they should clearly state that they cater to adults only. We would have gladly taken our money elsewhere instead of enduring such rude treatment. I do not recommend this hotel to anyone traveling with children!