Popular Novotel Hotels in Nottingham

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Top rated hotels in Nottingham

Novotel Nottingham Derby

Novotel Nottingham Derby

3.9/599 Reviews
Stayed for 3 nights while visiting family for a wedding. There were other family members staying at the hotel. The staff never seemed to know what was happening and could never answer a question. One member had to look at the computer to tell me what time lunch was being served. They got the names wrong and kept saying another family member was in our room so much so they checked us out on the Sat & when we came in at midnight we couldn’t get into our room. On checking out they were trying to take full payment from someone’s card & it was being declined. Even when I explained again that I had paid in advance & gave them my paperwork they still couldn’t sort it. I just left the paperwork with them. They also messed up the food we ordered for lunch & although that member of staff was very helpful, we were told they had oat milk but couldn’t make a coffee with it?? Then we were told they didn’t have oat milk. She couldn’t work out how to use the screen on the till & when the order came it was wrong, The carpet was disgusting but the bed sheets were clean. Drunk students running up corridors one night & next day children running & screaming in the morning. Not somewhere I could stay again.

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