Premier Inn Nottingham City Centre (Chapel Bar) Hotel

Great service lovely staff very friendly everyone went the extra mile

This was a Premier Plus room and it was shabby, not very clean and not to a standard expected of Premier Inn. The carpets were all marked, the main bedroom looked like it had been wiped down with a dusty cloth, the glasses were not very clean and the air conditioning did not work properly. The location of the hotel is good but they are having a lot of road improvements so it is right outside the hotel and they work on a weekend from 7.30am!!! obviously this is not the hotels fault but if you have issues with noise perhaps wait until this is all finished to stay in this one.

Firstly, we paid extra for an 11am check in. We arrived at midday and our room was not ready, so we waited in the bar for 20 -30 minutes until the receptionist came to tell us the room was available. We also paid extra for a Premier Plus room which was no bigger than a standard room. We discovered that our duvet cover was stained, we had no bottled water or sweet treats (whatever they were!) only 4 coffee pods, we asked for more and we were told that they would be brought to our room, but they never arrived. The view from our room was very disappointing overlooking a flat roof and resembling an unfinished building site. the lift doors had graffiti on the inside. Overall, a very very disappointing experience. After more than ten years as a loyal customer it is unlikely that we will use Premier Inn again.

Room, bed, toiletries good as usual. Staff need more training: the room key wasn't activated properly, so had to go all the way back down to reception. Then there was a fire alarm. We ended up trapped in the fire escape, due to the fire doors not being easily pushed open. Staff didn't know how to switch off the fire alarm emergency (flashing) lights after a false alarm - some lowlife had decided to start vaping indoors Room wasn't cleaned / serviced, despite making the request in plenty of time the morning of our 3rd day. Sloppy. Not up to the usual standard at all. My previous stay (in February) was far superior. I have written a complaint/ feedback about these issues.

Despite being right next to busy road and lots of roadworks going on, the room was quiet and comfortable. The only downside was there was only one electric socket on the bed side of the room, making it difficult to plug both CPAP machines in, but we anticipated this and had an extension cable. Check in was welcoming and everything went smoothly.