Premier Inn Nottingham Arena (London Road)

Very friendly staff but room on the front very noisy from the traffic as you need the window open because of the lack of air con. Borrowed an iron and ironing board but ended up soaking my shirt as it was a bit rubbish. Parking is ok but a bit pricey but all in all a convenient place for a lads night out in Nottingham.

I tend to travel regularly and Premier Inn iis always my favourite. However, this is by far the worst customer service orientated Premier Inn. Let's start with the beginning, my internet was not working so couldn't do the booking, I've arrived at reception and I've been communicated that they can't do the booking, and the only way to book it's online ( bizarre), in the end after 20 minutes a new receptionist appear and suprise she creates a booking. The rooms are nicely and the place and view of the restaurant is to die for. At 19:00 I decided to get some food, upon going down reception full of passengers to be checked in, people waiting to be sat at the restaurant, but guess what not even ONE employee at either reception or restaurant, after long time wait to be sat down they tell me they are fully booked (with only 3 tables) and that I should come back at 20:00 (no problem), waiting for right time to go down, surprise again a whole disaster no employees to be found, people waiting at reception, people waiting at restaurant. Now it's 21:34 I've sat down looking at the menu for past 40 minutes. I've got myself an uber east in the room in the end. This might be the first hotel that manages itself. Overall, the room and bed is good value, 8 min walk from train station and majority of surroundings. Beautiful view, such a shame to lakc completely even the most basic customer service.

Brilliant hotel the staff where really friendly made my stay very welcome one staff in particular Lorraine she was amazing was really helpful during my stay I would definitely recommend family and friends to stay there if there ever in the city

Appalling service. I’ve been staying here almost weekly for a few months. Tonight took the biscuit. I went to the restaurant at 6:40 and was told by “Lorraine” they were full until 7:00. Looking around with perhaps 4 or 5 tables being occupied it was clear they were less than full. Then I was told it was because they only had one chef on. So, why can’t I sit down and just order, work and wait – well apparently that wasn’t an option, I needed to wait 20 minutes and come back. What a messed-up notion of customer service. I truly believe that Lorraine, shouldn’t be in the hospitality business. Curt, unhelpful, and obviously not wanting to be here. Maybe she just had a bad day, but whatever it is both Lorraine and Premier Inn need to better understand that they have guests, and those guests should be accommodated to the best of their abilities. Frankly, unless I get an apology, I will be looking for another hotel in Nottingham, one which has a higher regard for their customers.

review for the staff: Night shift reception Kyra and Adam were so funny and bubbly, helped us with queries and were more than helpful on an external issue we had. Really nice to see bubbly staff on the night shift at 1am 😂

Brilliant service. The manager,Morgan, was always on top of any of my questions and problems. My room was always in a lovely and clean condition. The bathroom always has a lovely scent to it and is very hygienic. Visiting the hotel bar after work is very welcome. Thank you.

Nice chilled location the staff are friendly and helpful. The food is good aswel I would recommend staying here. The views aren't that bad either

Open Night Club next door keeps us awake, hotel quality levels no where near what we would expect at a Premier inn. By far the worst premier inn we stayed at.

Nice clean room, hairdryer and vanity unit was good. Room had extra pillows. Lovely views from the restaurant and a good buffet breakfast. Well worth the money. Hotel quiet at night, some lovely bars close by. We stayed to see a gig at the arena, great location and a short walk to the arena and bars near by.