B&B HOTEL Sado Setúbal Reviews

I tried to do this review on Google in March 2022, but it never made it to the public. We arrived at room 314 and I felt like something was missing. The room is spacious, yes, but it lacks decoration and life. There's no reason to complain, obviously. I open the curtains and the view is beautiful and we have a balcony! I loved! Except when I looked and there wasn't even a table. Only the dried out chairs need to be replaced. I go back inside and start to notice the amount of dust. They only clean where you can see it and even then they leave a lot to be desired. Dust on the frames, mirrors, TV, balls of dust could be seen under the bed and the worst part was the AC filter. Nowhere is it acceptable for a filter that is black to be completely brownish grey, where the dust drags to the ceiling. There was dust stuck to the ceiling, eh. Hair, fur, cobwebs… Really Bad. We spoke to the general manager, he changed our room and that it was going to be cleaned from top to bottom. They told us that he himself was inspecting the room with the housekeeper, to ensure that everything was in working order. The dust lamp is for both 314 and 315. But the dry contact lens is from the new room that was supposedly cleaned and disinfected. It was behind the cushions. If I had known, I would have taken photos of the previous room, so they wouldn't think I was exaggerating. DO NOT ADMIT IT! Regardless of the price you pay, cleanliness must be guaranteed! It's like in common areas! We arrived at 12:30 and there was a glass of coffee next to the alcohol gel in the elevator on the reception/bar floor. It was 6:30 pm and there was the cup. The super dirty hallway. Dust, stains, pieces of baseboard scattered around... The project has so much potential that it's a shame the lack of maintenance. The degradation is super visible and there are no signs of renovations. We won't even try breakfast. With so many bad reviews, I prefer to eat out. There are no amenities in the bathroom. Unless towels and toilet paper count as such. The only nice person was a girl at reception who let me know she was an intern. Shout out to her! Mistakes we all make. But for them to repeat the same thing, right after being called to attention, is horrible. It is said that the worst customers are hoteliers. We are only the worst, because at least we want the least of the least. Cleanliness, friendliness and amenities. If it weren't for the lack of cleanliness, friendliness and awareness, I wouldn't even have done this review. We would simply give feedback to the GM and leave it at that. After all this, we are going to sleep because the room has already been paid for and we are not in a position to travel 80km. I hope they improve, take advantage of their true potential and turn things around. Because from the comments I've seen, it's going to be difficult.