Riverside Hotel

Booked for one night to go to the football at Carrie road which is about 15min walk from hotel town centre is about 20min walk, it is easy to get to from the station just a short walk, arrived and some other guests let me in at first as the manager was not there, he arrived a few minutes later and quickly booked quests in, very easy process he showed me were I was staying as staying the other side of hotel, told me if I had any problems to ring the number on the paper stuck to the back of the door, and if I wanted to use the WiFi the code was also there. Room was small but had a shower toilet and sink as well as a hairdryer and clothes rack. There was also a kettle with tea and coffee facilities. Overall place was clean and tidy I stayed in the top part at the front it was a pleasant stay.

Arrived at guest house to be told we were in aspland house round the corner.. Room was clean and tidy. Room service with fresh towels and toiletries.. Nothing giving it the wow factor but you get what you pay for!! Great location. My moan - The mattresses were terrible, fit for the dump they must be old and well used, can feel the inside of them, noisy to lay on, uncomfortable… grey sheets one was stained so had a towel over it to sleep on. Duvet was a summer tog.. woke up cold. Grey towels… would be much better if they had white sheets & towels. We wouldn’t stay here again. Not sure how you would get out if there was a fire..

When entering the room it smelt damp/smoke and was overpowering made me feel sick especially when you went in the bathroom. Shower did not work properly it was either freezing cold or boiling hot, shower head needed descaling. Carpet was dirty and had not been hoovered. Furniture dated and kitchen/sink etc was dirty. Will not stay again.

After reading reviews was worried about staying however the duty manager was lovely even carried my bag to our room Rooms were clean and had tea and coffee facilities everything was done well and would definitely stay again for a budget hotel it’s perfect for a night in the city

We tried to check in at 1pm. No one answered our 10 phone calls or answered the front door. We walked into town and received a phonecall at 5pm asking if we are going to arrive !! We arrived at 6.15pm and were told it was £5.00 to park which we refused as we had paid a car park from check in time. So was not charged parking. The room was really clean and bed comfy I have no complaints on that score. I am not sure if this place doubles up as a Hostel. A family were staying in the next room x 5 adults and children. They started cooking in a make shift kitchen at 9.30pm kids shouting from 9pm onwards. We called the reception guy who put a stop to it. The room faces the main road and you may as well be sleeping on the pavement as its so noisy . 😴 I can't fault the room but we won't be staying again !!!!

We booked a night in the riverside guest house. The room cost us £70 including a parking permit. When entering the room it smelt damp and was overpowering we thought this was just a case of opening the windows, which we did and went out for the night, when we arrived back the smell was stronger. In the room we were advised that if there were any issues with our stay to email them directly to the hotel, which we did, I informed them that we had to sleep with the windows open due to there been no ventilation and an overpowering smell. To which they replied below. Baring in mind the conditions they mention towards the end was that I had mentioned that I had asthma and was pregnant and struggled to sleep in the room as it was. And according to them I should have made them aware of my ‘condition’ and they would have given us an alternative or cancelled. At "Riverside" we have 4 buildings and 9 different types of rooms for the variety of guests with different needs and budget. When we received this booking on the 2 March 2022, I was asking myself: who are these people, making the reservation so far in advance and selecting our cheapest (our worst) room? All the better rooms were available, and at that time the prices were very low, for a few quid you could have Standard or even Superior room... General info: ..."Please make sure the type of bed(s) and size of the room(s) you booked suit your needs. Note, there are Small (Economy), Standard and Superior sizes of the rooms. If Small room is selected, please expect it to be smaller than Standard room, one side of the bed against the wall and no view from the window. When the cheapest room is selected, one should ask: "What kind of people book these rooms and in this area? We didn't receive any information about you or your condition in the section "Important info about the guest" or "Special requests" and knew nothing about your sensitivity (nobody else complained about the smell) If you'd mention your condition on your booking, then we'd advise you to upgrade your room or cancel it altogether. Kind regards, Kasey, manager