Norwich Nelson City Centre

Can I just say the 2 lovely staff on Sarah and James were amazing with helping me get my room I was struggling to get it booked and panicking I struggle with high blood pressure and they kept me calm and got it all sorted for me so thank you to them both so much has a nice chilled night after that

Not a good visit. Our room was very dark and dingy. The bed sheets where stained. And the wifi was so slow it was unusable. I appreciate that the room price was low, but come-on Whitbread, the accommodation basics have to be usable. If you need to raise the room pricing to get this right, that’s fine by me, as it’s not working at this price-point at the moment.

Came for a stay with my mum and sister to visit my Nephew at Uni and go to Jarrolds Christmas evening. Had a great time and just a short drive to the hotel. Staff were friendly and made us welcome during our stay. Unfortunately my mum had a fall during the night and we needed to call an ambulance. Val, Jayne and Shel were so kind and helpful to us, checking in regularly whilst we were waiting and directed the paramedics to our room speedily. They couldn’t have done anymore. Thankfully we had a quick visit to A&E and my mum is home and recovering well, Thanks again and we hope to return soon for a slightly better visit and to enjoy our breakfast that we sadly missed!

Great location with easy access and parking. Hotel itself and the restaurant and bar area in desperate need of an upgrade. We upgraded to a premium room and were really impressed. Lovely river view and small extras made it worthwhile. Acres to the city is really easy, either via the river wall and by the cathedral, or his the Main Street into the shopping areas

A peaceful night's sleep, on a bed that was like sleeping on pockets of cloud's. Conveniently located for my needs, and more than happy to use again. I booked the premium room and was pleasantly surprised with the coffee machine [love my coffer] and small fridge. The waterfall shower was blissful, the only thing needed was speakers inbthe bathroom. Overall a peaceful night's sleep in a great location. The only negative i would give is the dated look of the building outside. Very conveniently located across the river to the train station.

The room was not clean. There were cobwebs on the ceiling, dead skin in the bed. Poo next to the toilet on the floor. The kettle was not clean. The service was okay and the bed was comfy enough but cleanliness was not good at all as shown in the pictures.