Pont de Val Boutique Hotel

Welcoming and pleasant experience. Reception was professional. We were guided to the room and showed the features, WiFi etc. The room is well designed, with a study desk, Two comfortable seats with a coffee table. Bathroom had several amenities. Balcony with seating and a view on the vineyard and the river.

We went for a massage. The jacuzzi was not working properly. The water was too cold couldn't stay long. Had to do it just for pictures but couldn't relax. I forgot my earrings. I communicated same day and I was told the manager in charge has knocked off and will be informed the next day. I had to make that call several times the next day after 9 only to be told they couldn't find them but will keep on looking. It was the 13th and a week later couldn't get my earrings. I should have read reviews before booking. Pont De Val have thief's and it looks like this was not the first incidence. Will never go there ever again

Stunning venue but service, food and staff a let down. I have been here a couple of times and even though the venue is outstanding the room service, restaurants, and mainly the food are very disappointing, every time. Such a pity It had huge potential!

I would stay away from this place . The service is quite horrendous and there are thieves. They call you multiple times to arrange a reservation at the restaurant, and that’s about where the service ends . We stayed at the villa - the cleaners never came at a suitable time. We were out in the day - only to come back to a dirty unit and then called for cleaning around 4pm. The unit does not have the basic cutlery and crockery . No bowls , plastic, not enough glasses. Don’t even think about a tin opener or a cork screw ! The worst part about the experience was that credit cards were taken from my bag and my husband’s leather jacket was stolen. He left it at the unit and 30 minutes after leaving , we called to report this (saying that we will arrange for the jacket to be picked up ),but they claim there was nothing there. We literally just left there , so it was clearly stolen. I have opened a police case as this needs to stopped before happening to other occupants . It’s been almost two weeks and I am still waiting for management to give me a call. The place has so much potential, but there is a massive lack of service and worst of all your belongings are not safe!

The lady at the wine tasting was working alone in a very busy day, she had to call someoneto help after we waited a while....Easter Sunday was a terrible experience...People were queuing to eat for at least 45 min/ 1 hour..I even ended up giving up because there were people still in front of me...for the people who ate; the food was raw...really bad...we then went to the other side/ restaurant..where we waited for 2 hours and there were no Waiters available ....we ended up booking for a restaurant in jhb.. It was a terrible experience , especially when you have kids expecting to have a great Easter experience...we wasted money for a Sunday lunch that we did not have...we hope to at least get a refund. We asked for the manager who was nowhere to be found

Check in only at 3pm, told we will get a call when room is ready. We had to go back to reception at 3:30 to check what’s happening, receptionist thought it was funny when told we’ve been waiting for her call. Three nights not one appetising meal. I travelled with teen boys who are not fussy eaters but even they couldn’t stomach the food. We drove to Woolworths in Vanderbijlpark to stock up on food. Room was dirty with spider webs all over inside and out. Couldn’t even use patio as it was not clean. Booked an Easter lunch and could only eat starter and nothing else. Food was disgusting, money down the drain. Spent the afternoon listening to people complaining and disappointed as I was. A beautiful establishment lacking in everything from staff shortage, to management and general creativity to make it an establishment of choice.