Mercure Serpong Alam Sutera
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in North Serpong
Mercure Serpong Alam Sutera
No.10 of 4-star Select Hotels in Banten
Jl Alam Sutera Boulevard Kav23, Serpong Sub-District, Pakulonan, 15325 North Serpong, South Tangerang City, Banten, Indonesia
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Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.Show More
We Price Match
Last booked 8 hrs ago
Highlights
Free parking
Airport pick-up available
Delicious breakfast
Lots to doAmenities
Outdoor swimming pool
Spa
Massage Room
Fitness Room
Private parkingFree
Airport pick-up
24-Hour Front Desk
Luggage Storage
All Amenities
Property Description
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.
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4.3/5
Very GoodIf you are looking for a stay in alam sutera, mercure is a good choice.
All 135 Reviews
Surroundings
Airport: Soekarno-Hatta International Airport
(26.0 km)
Airport: Halim Perdanakusuma International Airport
(36.8 km)
Train: Tanah Abang Train Station
(25.2 km)
Landmarks: Living World Alam Sutera
(140m)
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Rooms
Guest Reviews
Services & Amenities
Policies
5
Superior Queen Room With Pool View
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
9
Superior Twin Room
2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
7
Privilege Twin Room
2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
8
Superior Queen Room
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
5
Privilege Double Room
1 Queen bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
Hide Room Types
Guest Reviews
4.3/5
Very Good
135 reviews
Verified Reviews- Cleanliness4.3
- Amenities4
- Location4.5
- Service4.3
Average for similar properties in North Serpong
AI Summary
Guests praise the high price-performance ratio and prime location near Living World mall, providing convenience for leisure and business travelers. The enjoyable breakfast with a variety of options is highly appreciated.
18169363
August 11, 2024
Very unfriendly reception, I arrive hotel at 12:30, even room are ready, but ask to wait till 2 pm, after long complain then give me the room. When I call operator/reception from room, there are no answer all the times, service really bad.
DanielC.
January 28, 2025
Shower water was too weak, coffee machine provided, but wasn't hot enough for espresso.
except for it's location, I don't find them value for the money.
Claypot_Ham
December 13, 2024
The location was great, lots of restaurants nearby and the Living Mall right opposite… pretty much that’s it! The hotel itself was however very disappointing, rather old and the room has a very mouldy musky smell. Despite me spraying perfume around the room , the musky smell was still overwhelmingly. Breakfast was terrible too, very limited options for me as a foreigner. Also food doesn’t look fresh. Even the coffee machine made coffee that was not hot and taste terrible, I took a sip and didn’t want it anymore. It’s so bad that I ordered grab coffee and had cup noodles for breakfast.
WinfredTai
December 10, 2024
A good environment and friendly staff for business solo travelers. However, you may need to queue when checking in, checking out, or providing feedback to the staff, as there is only one counter servicing at all times
George Yew
July 27, 2024
Good location, beside a mall with lots of food options. But food in hotel is subpar, cold food
THITINUN
July 15, 2024
I like this hotel. The facilities, location and staff, there are good.
Guest User
September 12, 2024
If you are looking for a stay in alam sutera, mercure is a good choice.
Guest User
October 29, 2023
The service and check in was excellent, breakfast was good too 😀
Services & Amenities
Most Popular Amenities
Outdoor swimming pool
Spa
Additional charge
Massage Room
Fitness Room
Private parking
Free
Airport pick-up
Additional charge
24-Hour Front Desk
Luggage Storage
Bar
Restaurant
Airport drop-off
Additional charge
Taxi booking service
Car Rental
Meeting Room
Additional charge
Business Center
Multi-Function Room
Children's Pool
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Spa
Fitness Room
Restaurant
Meeting Room
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Rooftop pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet Parking
Transportation
Taxi booking service
Airport pick-up
Additional charge
Car Rental
Airport drop-off
Additional charge
Front Desk Services
Front Desk Safe
Luggage Storage
Concierge Service
24-Hour Front Desk
Express Check-In and Check-Out
Languages Spoken
English
Chinese
Indonesian
Food & Drink
Bar
Room Service
Snack Bar
Health & Wellness
Fitness Room
Massage Room
Spa
Additional charge
Beauty and Makeup
Public Areas
Barbecue
Additional charge
Elevator
No Smoking in Public Areas
Smoking Area
Public Audio System
Water Purifier
Garden
Cleaning Services
Laundry Service (On-Site)
Additional charge
Dry Cleaning
Additional charge
Ironing Service
Additional charge
Clothes Dryer
Clothes Steamer
Facilities for Children
Children's Meals Available
Children's Pool
Business Services
Meeting Room
Additional charge
Business Center
Fax/Copying Service
Free
Wedding Service
Multi-Function Room
Accessibility
Accessible Rooms Available
Wheelchairs Available On-Site
Safety & Security
First Aid Services
CCTV In Public Areas
First-Aid Kit
Fire Alarm
Fire Extinguisher
Smoke Detector
Security Alarm
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
To check-in, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, extra beds can be added. Cot policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children | IDR 450,000 (approx. NZD 48.95) per person per night |
Breakfast
TypeAmerican, Continental, Halal, Vegetarian
StyleBuffet
| Age | Fee |
|---|---|
Children 17 years old and under | IDR 94,000 (approx. NZD 10.23) per person |
Adult | Buffet:IDR 208,000 (approx. NZD 22.63) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 400,000 (approx. NZD 43.51) is charged.
Deposit Payment Methodscash
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are not allowed
Service Animals
Service animals are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 2013
- Number of Rooms: 190
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure travellers.