I needed a room block for a group of wheelchair-bound teenagers coming to DFW for a basketball tournament. They're the coolest group of kids you could ever hope to meet, and the DOS/GM, Kim Chong, initially was very responsive and offered a great rate. Then she stopped responding to me. It took me two days to get the booking link she'd promised because she wasn't competent enough to send it to the correct email. Then she denied the kids the ADA rooms that we'd been promised, stating the hotel doesn't have them. Either she was lying or in violation of the Americans with Disabilities Act. Unfortunately, Kim is so incompetent that she didn't look to see what was going on in her own market that weekend: Cowboys playoff game, UIL Cheerleading, Ft. Worth stock show and rodeo. I wouldn't have offered a $78 rate that weekend! If I had, though, I do at least have enough integrity to stick to my word. Kim? Not so much. She canceled all of our rooms four days before we were supposed to arrive, leaving 10 disabled teenagers and their parents, as well as the two volunteer coaches, with nowhere to stay. This is discriminatory and gross. I'm hearing from my friends in the area that this was a blessing in disguise. One friend knows multiple people who've had their vehicles broken into here, and their property is tired and desperately in need of an update. The customer service is atrocious, and they have zero leadership. Apparently, Kim is the only manager and she is NEVER THERE. Run far away. You'll be glad you did.
Excellent
33 Reviews