Tilghman Beach and Golf Resort

Brittany Wallace Has Great Customer Service Skills My First Time Here I Look Forward To Staying Very Professional When Accomodated Me And My Family. Can't Wait To Hop In The Hot Tub*****CHOCOLATE DOLL

Room #1202 is being advertised as a "3 Bedroom Ocean View Platinum Luxury Suite". This is NOT a luxury suite. The living room TV is broken. There is junk in all 3 bedroom closets, including paint cans and leftover wood flooring. The master bedroom only has one night table. One bedroom is small with an oversize bed about four inches from the closet door. The mattresses have a hard edge and are uncomfortable. Plus, there are two full-size refrigerators (one in the kitchen and one in the dining room next to the master bedroom doorway). According to the staff, the owner has no plans to remove the second refrigerator and the general manager was not very accommodating after I explained the issues in #1202 and he failed to follow up with us during our multi-night stay. As a long-term guest for the past 12 years, it saddens me to watch the Tilghman Resort suites get worse every stay. The negatives have exceeded the positives. If I happen to return, I will update this review.

Been staying at the Tilghman for years. This year was not a enjoyable trip. They are under new management or something. The front desk clerks where not pleasant at all. Did not speak when spoken too. Very snobby. When checking in wanted be nasty because we where allowed to book for 3 nights instead of 4. Not our fault. Clerk booked it. Then as soon as we pulled in on our bikes we where greeted with you have to park all bikes out side they are not allowed under the garage. Remind you it rained for 2 of the days we where there. This should have been explained when they knew people where booking during this particular week. I will say room 7020 was very nice. The house keeper could ensure the comforter did not have spots and stains. It needed to be thrown away.

We have been staying at tilghman for many years noe. This hotel has new management. The staff was rude. Never showed any hospitality. Never greeted us when we entered the lobby area. A Never good morning good evening greeting was made. Other customers complained as well. This has never happened in the past. Hospitality has went down the pipe. We even knew the old staff's names that's the relationship they built with customers. When entering the building I knew something was off. Remember...the first impression is always the last impression. Do better.

Our family of eight adults stayed in a three bedroom unit on the 6th floor facing the ocean. The unit is large enough, with shower in the 3rd bedroom as a bonus. Kitchen was well appointed and bathroom water pressure and temperature better than most places. The grounds have lots to do with two pools and two hot tubs, along with lazy river. Just cross the street and you are at the beach. I'd stay here again.

My family booked a stay for the long Labor Day weekend. Checked into room 1103 at 4pm on Friday. By 10:30 pm, discovered a bed in the third bedroom had visible, large bugs. Called front desk. Person at the desk was not sure what to do. There seemed to be no protocol for this situation. Was told his manager would be in at 11pm and he would have her call me back and confirmed the cell number. I had to call back and was told she had called the room. We were offered to move to another condo but would have to leave our things and only take what we needed. They needed to confirm that it was bedbugs. I suggested to have someone come to the condo. Was told all maintenance had left for the evening. I told her we were leaving and wanted a refund. I was told that she could not do that until it was confirmed that it was bedbugs. When you have bugs crawling in a bed, would you sleep in it???? We packed up at midnight and drove 4 hours back home. DO NOT STAY HERE!!!!

This was our first time at Tilghman Beach and Golf Resort! We had a great time and even stayed a extra night! Johnna at the front desk was so pleasant. Brandi the assistant manager wears many hats also working in the snack bar, she always has a smile on her face and really wants to make sure you have a great time. she loves her job and it shows. Bradley is awesome as well at the snack bar! Our 3 bdrm was clean, ours was slightly dated but still was enjoyable and a great view! Mike I think his name is, was always cleaning the lobby, carpets downstairs always vacuumed and clean, I would see him all over working hard the whole week! We spent most of our time at the pool and met so many nice people. We really had a great time. I can't forget to mention Rachel, the pool attendant, she takes good care of the guests making sure everything is safe and taken care of at the pool area. Thanks Tilghman for a nice vacation!

We have been staying at the Tilghman for several years. I love the Tilghman, but the rooms are desperately due for a renovation. Many are owned by private owners, and some are owned by the resort. I realize the private owners do their own thing. Many of the privately owned rooms are outdated. But the rooms owned by the resort need help too!! The rooms are showing their age drastically. I would love to know when the last renovation occurred, and when I can hope for a future renovation. The employees work so hard, particularly mopping and vacuuming the floors. They do a great job, and the employees are friendly and do their best to accommodate their customers. The rooms are large. The elevators are fast and the coffee is delicious. The outside grounds are immaculate, as well. But the rooms, kitchens, bathrooms, and furnishings are just old and outdated! The rooms desperately need some love. I almost gave three stars because of the room conditions, but what can I say? I still love the Tilghman. Please just do some renovating! It’s way past due!

The Sunsets were awesome! Rooms were well appointed and comfortable. The staff was very friendly and accommodating as well as informative. The walk to the beach was much shorter than what the pictures revealed. Just have to ride the elevator and take a few steps.