Erika
September 7, 2021
Computers were down. Waited in line an hour to check in. Got to room found maintenance man in room watching TV laying on couch. Room 423. A/C in room did not work. Remained 80° in room. No one availble to fix. Fire alarm at 2:30AM which everyone had to evacuate using stairs. Stairs clogged with people, security man running around on balcony yelling for everyone to evacuate. 10 flights of steps to get out, waited outside half hour, returned to climb 10 flights back up as elevators were packed with everyone returning to rooms. Staff was friendly & patient considering all circumstances but it was the worst hotel experience I've ever had. Regret coming.