Mercure Convention Center Ancol Reviews

Response from Property: Dear Valued Guest,Thank you for your positive review! 😊 We're glad to hear you enjoyed the spacious room, comfortable bed, and our breakfast service. It's great to know the location added to your satisfaction as well. We look forward to welcoming you back for another enjoyable stay! Best Regards, Fachry Aulia I Assistant Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the change in your room assignment. We understand how important the sea view and balcony are to your stay, and we deeply regret that the alternative room did not meet your expectations.Regarding your breakfast experience, we appreciate your comments and will certainly take them into consideration as we continuously strive to improve our offerings and variety.We hope you will consider giving us another chance to provide you with a more enjoyable experience in the future. Your satisfaction is very important to us.Warm regards,Darmadi Law II Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your fantastic review! We are thrilled to hear that you had a perfect stay at Hotel Mercure Ancol, and we appreciate your kind words about our strategic location, helpful staff, and comfortable rooms.We're glad that the free shuttle bus and spacious parking made your visit easier, and we apologize if the pool was busier than expected. We strive to create a fun environment for families, but we understand how it might feel crowded at times.We look forward to welcoming you again for another great experience! Thank you for choosing us.Warm regards,Darmadi Law II Front Office Manager

Response from Property: Dear Mr./Mrs. Fi.naima, Thank you very much for your positive review. We are very happy to hear that you enjoyed the excellent service and got an upgrade to a room with a sea view. We appreciate your support and look forward to welcoming you back to Mercure Ancol in the near future. See you soon. Best regards, Darmadi Law | Front Office Manager

Response from Property: Dear Valued Guest,Thank you for your kind review! We are thrilled to hear that you and your family enjoyed our facilities, especially the Kids Zone, and the convenient location within the Ancol theme park. We always strive to provide fun and memorable experiences for families with young children.We appreciate your feedback regarding the park charges. While the Ancol Theme Park has separate access fees, we understand how it can be an inconvenience. We will share your suggestion with the relevant teams in hopes of improving this aspect for our future guests.We look forward to welcoming you and your family back for another great stay!Warm regards,Darnadi Law II Front Office Manager

Response from Property: Dear Valued Guest, Thank you for your feedback! We're glad to hear you found your stay worth the money. Regarding breakfast, we strive to offer a variety of high-quality options to enhance your experience. However, your input is valuable, and we'll take it into consideration. We hope to welcome you back soon—perhaps you'll give the breakfast a try next time! 😊Warm Regards,Fachry Aulia I Assistant Front Office Manager

Response from Property: Dear Mrs. Harianah,Thank you very much for your positive review. We are delighted to hear that you and your family enjoyed your stay at Hotel Mercure Ancol. It's wonderful to know that the kids are already excited to return. We look forward to welcoming you and your family back for another memorable stay. See you soon at Hotel Mercure Ancol.Warm regards,Darmadi Law | Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us.We are delighted to hear that you and your family enjoyed your stay at Hotel Mercure and Convention Center Ancol. It's wonderful to know that the room was spacious and comfortable, and that your kids had a great time with the various activities available, all of which are complimentary. We strive to provide memorable experiences for our guests, and we are pleased that we could resolve the issue with the air conditioning promptly by upgrading your room to a privilege room.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future.Best regards,Darmadi Law | Front Office Manager

Response from Property: To Mrs. Riska, Thank you for taking the time to share your pleasant experience while staying at the Mercure and Convention Center Ancol Hotel. We're glad to hear that you had a good experience, and we really appreciate your kind words for our Duty Manager, Mr. Riki. It is very encouraging to know that he quickly responded to your complaint regarding the AC in room 745, so that you and your family can sleep comfortably. We will convey your appreciation to him for his excellent service. We are happy that we were able to resolve the issue quickly by moving you to another room where the AC was working properly. Plus, we're glad you enjoyed the free breakfast and late check-out privileges until 3 p.m. Thank you again for choosing to stay with us, and we look forward to welcoming you back for a wonderful experience in the future. If you need assistance or have further questions, please do not hesitate to contact us. Warm regards, Darmadi Law | Front Office Manager

Response from Property: Dear Mr David Michael,Thank you for sharing your wonderful experience with us!We’re thrilled to hear that you had a great holiday and enjoyed the various fun activities at the hotel. It's great to know that the pool slide, kids club, arcade games, and VR added to your enjoyment.We look forward to welcoming you and your family back for another fun-filled stay at Mercure Ancol!Best regards,Darmadi LawFront Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient, but we apologize for the inconvenience regarding the shuttle bus access.Your suggestion is valuable, and we will certainly consider ways to improve our transportation options to make it more convenient for our guests. We strive to enhance our services continuously, and your input helps us in this endeavor.We hope to have the opportunity to welcome you back to Hotel Mercure Ancol for an even better experience in the future.Best regards,Darmadi Law | Front Office Manager

Response from Property: Dear Valued Guest, Thank you for making us your go-to hotel! 😊 We're thrilled to be your preferred choice whenever you're attending concerts in Ancol. We look forward to welcoming you back for more memorable stays and exciting events. Safe travels and see you next time!Best Regards, Fachry Aulia I Assistant Front Office Manager