Zhejiangdongnannvbawang
May 17, 2025
It was a truly horrific, outrageously terrifying experience. I booked a hotel for my family. I was in my fifties and couldn't speak English or Indonesian. I was dropped off on the streets of Indonesia late at night by the hotel and couldn't get in touch with the hotel for more than ten hours. From ten o'clock in the evening to two o'clock in the afternoon of the next day, Jakarta time, no one answered the hotel's two phone numbers. It's no exaggeration to say that the hotel was completely out of touch and had disappeared, so mysterious that it seemed as if it didn't exist.
At first, I didn't dare to book this hotel because of its low score, but since the hotel is closest to the client I was going to meet, I still booked it. (Now I know the reason for the low score😅😅😅
After landing at Jakarta Airport that evening, the family hired an interpreter at the airport and took a taxi to the hotel accompanied by the interpreter. After arriving at the hotel, no one answered the phone.
The translator helped to find the security guard of the building, and was told that the hotel would not be contactable after 9 o'clock in the evening. There was no information about this on the page, otherwise they would not have flown to Jakarta at night and stayed in a hotel that was unavailable. Fortunately, I hired a translator. Thanks to him, we found a hotel nearby and checked my dad in, so that he didn't get left on the street by the hotel he had paid for and booked in a foreign country.
The next day, after meeting the client, my family started calling the hotel again. No one answered the phone in broad daylight. At noon, I reported the situation to Ctrip, but even Ctrip could not contact the hotel. 😅 At 15:55 China time, Ctrip customer service called me back to provide a solution and told me that they were still unable to contact the hotel. (😟The most astonishing experience)
Ladies and Gentlemen, there is a reason for the low ratings... Don't stay in low-rated hotels just for convenience... In the end, you will suffer for yourself.
It is so outrageous that the hotel has lost contact for more than ten hours. It has time to reject customers' requests to cancel orders but no time to answer the phone. Despite being unwilling to take the responsibility, Ctrip still deducted the room fee. In the end, Ctrip provided compensation to the customer.
😅I heard that it is opened by a Chinese boss. Go home. I don’t know why you opened a hotel. This time, my dad was fine in a foreign country late at night, firstly thanks to the responsible airport translator, and secondly thanks to the responsible Ctrip customer service who continued to follow up. hotel? This hotel disappeared without a trace, like an urban legend and ****! I don’t know what the two numbers in the picture are for when provided to customers!
Original TextTranslation provided by Google