Guest User
July 19, 2023
North Island is a paradise. Full stop. Maybe don't read further. There are roaming tortoises and turtles nesting and hatching, coconuts waiting to be picked up and eaten, lonely beaches, and short walks with beautiful views where you will find solitude and tranquility. The pathways are kept immaculate, same as the lawns between the palm trees. The local gardens provide fresh salads, but I guess the 720 Euro Wagyu steak is frozen and has traveled a long way. North Island once was a plantation, then turned into an 11-room luxury resort by Wilderness Safaris, now under (mis)management by Mariott. About 110 employees are working hard. Picture your butler preparing your sun chair at 6.30 am and still being on duty late at night. But everybody was working hard. I have been to quite a few islands like this (Mnemba Island or Quilalea for example), where there usually was a hands-on management (couple) trying to keep the employees both in line and happy. Teamwork is crucial on a small island. After all, everything is shared. North Island is run differently. We were told that under Mariott's initial management, precision and sensible rules were implemented. However, the current manager Oliver and his second-in-command, Nick, do not cope well with cultural differences, we were told repeatedly, and they were rather disengaged and lacking the expected level of hospitality towards us. Simply put, management was mostly not present, neither for the staff nor the guests. When we asked we got told multiple times „they just come here to eat“, not to solve problems. Instead of management, they had their families there though: Many „guests“ we met were no guests after all. There was the wife and son of Oliver. The wife has a reputation of mistreating staff, and the employees are terrified of her. We witnessed such an event. Then there is another woman and a baby, the wife and son of Nick. And another girl with her boyfriend, the daughter of the manager Oliver from his first marriage. So you stay on an island predominantly occupied by the management's family, keeping the staff on their toes. An awkward situation. Of course there were some, but few actual guests. We stayed in Villa #6, which was a great unit, design and layout wise, but the door of the second bedroom doesn't close from the inside. Loose nails on the deck and sawed off bolts show years of neglect. Common in many lodges in Africa, but certainly a management issue that is unacceptable at 7500 Euro a night. Clearly, we would not return under current management