Courtyard Bloomington Normal

I originally booked a room with 2 queen beds, but upon arrival, I was given a room with 2 double beds. It wasn’t a huge issue since we were staying for 3 nights and I was tired from a long drive, so I didn’t say anything. When we got to the room, the door was very difficult to open — we had to push hard just to get in. Again, not a big deal at the time. Once inside, I noticed a stained grey cover on the bed, which we ignored because we were exhausted. However, I then saw that the pillowcase also had a stain, which was disappointing. The next morning, I let the front desk know. They were extremely apologetic and kind, which I appreciated. Later that day, I went to the pool and saw a bowl in the water. I handed it to the front desk, and again, they were very apologetic. One of the staff even went to the pool to double-check that nothing else had been left behind. On Saturday, I met a lovely housekeeping staff member named Monique. I explained the issues with the bedding to her, and she immediately took care of it. She changed the sheets, replaced the pillowcases, and gave the room a thorough cleaning. She did an amazing job, and I truly appreciated her help. I chose to stay at a Marriott because they usually never disappoint. While the staff here was absolutely lovely and doing their best — especially during a busy weekend — the cleanliness and room issues were unacceptable. I may think twice before booking here again.

My mom and I stayed here for a one night stay. While I was here for the Special Olympics Illinois State Basketball Tournament. We were on the 2nd floor and a nice room. The beds were very comfy and clean. The staff were very friendly and nice!!!!

I’ve stayed here 1-2x/yr for the last 6 years, and it just seems to get a little worse each time. Rooms are really starting to show their age. Lobby is fine but rooms are the issue. Might have to look at nearby towns and deal with commute next time.

The fitness center is broken, as of 6am on August 26th, 2024. These things happen but the hotel should let you know before you book, not after. How is it that all the treadmills are broken at the same time. All have the same "sorry for the inconvenience..." cheap sign on them. There is coffee available for sale in the lobby. Nice neighborhood. Walmart, Star Nails and Dr. Vape are all within walking distance. Ample parking in front of the motel is nice. Staff all very courteous. Ice machine on second floor roars to life when you need it. Very fast and efficient.

Great hotel and nice location near many venues. Courteous staff, clean rooms. Could use some modernization such as USB charging ports in room as many more modern Marriott locations have. Otherwise a very good, comfortable stay. We would definitely stay here again.

Our experience was exceptional. Clean, comfortable room. And the help we received from Lawrence Horvath after we left was above and beyond! We have family in Normal, IL, and we will stay at this establishment again, when in town.