Best Hotels near Kids Foot Locker, Norfolk

Where to start...we booked a room for 2 adults and 2 children a couple days in advance of our stay directly with Hilton by phone. When we arrived on-site after a 16 hour car ride we were told ”we're not sure how this happened, but we don't have your room”. WHAT? Our confirmation email stated we had reserved a room for that night for 2 queens. The woman at the desk had no viable options except if the 4 of us slept together in a king bed. Instead of trying to help us, loyal Hilton Rewards customers, find a solution or even another nearby Hilton property to stay at, she told us to go outside and call some other hotels or walk next door. Having no other options that's what we did, and found the Comfort Inn nearby with helpful staff and a cheaper rate. And complimentary breakfast. I was beyond disappointed, not only with the fact that our reservation was not honored, but also with the poor treatment and lack of assistance by the front desk. I have never experienced this at any other Hilton property. I would never stay here again on principal. To add salt to the wound, we contacted Hilton, waited on hold, and finally spoke to a representative and opened a case #. We were supposed to be contacted within 48 hours but alas, 8 days later we had to call back and again wait on hold for another 30+ minutes. At this point we were told it was OUR fault that our reservation was given away because we arrived late. This was never communicated when we made the reservation, on the confirmation email, OR when we were turned away at the reception desk. Plus, in 10 years and dozens of reservations, (including one 7 days prior in Savannah GA) this never came up. In short...I would recommend finding a different hotel. As a result of the total lack of customer service in this instance on behalf of this property and Hilton in general, I will be staying elswhere from now on.

Delta was a new hotel for me, but I was very impressed. The hotel was very clean and appeared to be relatively new in construction. The room was perfect for a quick business trip, and was well maintained. The bed was surprisingly comfortable compared to many of the other hotels that I have stayed in during my business trips. The staff was even able to provide me a microwave for room upon request. The 7th floor has a pantry with snacks and drinks that is accessible to Elite members. Easy access to the highway, and close to WaWa; that might be important to some travelers. The made to order breakfast options were excellent, and the staff was courteous and very helpful. I will definitely try to book here on my next trip to Norfolk.

My wife and I stayed here before a few years back and our impression from our last stay was enough to make us book again. We were kind of disappointed this time around. The location is excellent …right next door to TASTE Cafe and DECENT PEOPLE Bar, and its within a few minutes drive to other local restaurants/ stores. Its easily accessible from main roads and highways. Abundant parking and the area felt safe. The front desk staff were friendly, but we found they tended to hang in the back office and only came out if you stood at the desk for a few minutes. They have a small breakfast set up that you can choose to pay for. We didnt eat there so cant speak to what was available. The room was where the place gets down-scored. It shows its wear and there is nothing particularly special about the room itself. We found the bed comfortable enough but the sheets seemed worn and scratchy, and there was a large noticeable hole in the top sheet. The furniture (nightstands, dresser, chair and footstool) also showed wear. The curtain had multiple holes in it. The bathroom had peeling paint on the door frame. The bathroom lighting fixtures were probably the worst aspect…both were rusted, one of them had a bulb out, and the other was hanging out from the wall. In general, the quality of the room was not what we typically associate with this brand or price point. It was more akin to a Comfort Inn or Red Roof Inn room. While we are unlikely to stay here again, you could do much worse. But …you could also probably do better.

Awesome

I wasn't allowed to change my reservation from 2 nights to 1 night after finding out our match schedule. We drove in early Friday morning with the intent of checking in then bc we had a room for Thursday and Friday night only to be told the room was released as a no-show (which I had sent a message through the Hilton App that we would be checking in early Friday am). So, then I had to wait to check in on Friday for Friday night until after 1:00 pm BUT I was still charged for the Thursday night room which - I was fine with bc we wanted to check in early - but that didn't happen. The hotel was not helpful at all with the situation and kind of played dumb with the whole process. I will not be keeping my Hampton Rewards for future stays. For a preferred customer rewards program - not happy with the outcome.

The rooms are very nice but there was body wash in the shower it is empty should be check every turnover. Overall the hotel is great.

Bed frames were dusty when the mattress slide a bit . But the rest was good