Spark by Hilton Norfolk

We stayed for a night. The beds were comfy and room was clean. Staff was very nice! Would stay again when we do our trips to Norfolk.

Quick overnight stay before catching an early flight. Simple property with no frills, but very clean and new.

Just Ok..Not sure I would return The room was very clean, with a nice TV and charging stations for phones which was helpful. Those were the pros. The only pros. Cons..the mini fridge barely kept our drinks cool. They were just above room temperature after being in the fridge the entire 2 nights of our stay. The hotel has 3 floors and there is only 1 microwave in the lobby to accommodate the entire hotel. The furniture in the room is setup to accommodate a microwave, they should strongly consider adding them to the rooms. The walls are paper thin. You hear EVERY SINGLE THING happeneing in hallway and the room next to yours. The hallway noise was loud and clear that it woke my fiance from his sleep. Our 1st night at the hotel the fire alarm went off well after midnight and startled us awake. We went downstairs to make sure there was no actual fire. The overnight Front Desk Clerk was borderline rude. We asked if everything was ok she shrugged and said "I don't know". The lights were still flashing all over the hotel. We asked if we should remain stay downstairs until the issue was resolved and she said "that's up to you, I can't tell you what to do. Probably just somebody smoking in a room". Since this a no smoking allowed hotel I would hope not. In any event I would hope that the staff would show a little more concern when a paying guest is concerned about a fire alarm going off in the middle of the night. Not a great overall experience. Not sure I would return without improvements.

The day desk clerk was sullen and seemed to be annoyed that she had to work on your behalf. The night clerk, Patricia, was her exact opposite: a genuinely nice person. Spend a little more money on front of house staff!

The hotel was close to the airport an convenient for overnight stays. 24 hour access to coffee, tea and hot water.

Great property. Nayeli at the front desk was very pleasant and helpful. If I’m ever in the area again, I’ll likely stay here.