Nordenstadt Hotels with Airport pickup service

The hotel grape is located in an excellent location on the Rhine River in Rüsselsheim However, for disabled people an absolute no go. The service was only good when a certain gentleman was at the reception. Women seemed to be overbearing, yet very launchful. The room service was OK but no longer. The hotel has come very into the years as well as partly the inventory. The beds in our room were a disaster. Matrixes up to go no longer located. The carpet floor is a dirt sleeve, full of spots and cracks. Similarly, the tape in the streams. Just shy. At closer view, it was also poorly cleaned. In the window frames had spinning tissue with small dead wings etc, as well as at the windows in the breakfast room. Just a shit. The windows in the room were certainly not washed for more than 1 year. The rest of the room was searched together. The swimming pool was for business reasons closed On the lower floors many steps and stairs. The breakfast was very good, the service was also OK. This hotel can only be able to make good location and good breakfast points, otherwise more than modest. Maximum a 2-star hotel. We will certainly not stay in this hotel again.

Ich bin seit 10 Jahren Accor Kunde, momentan mit schon langjährigem Gold Status. Trotz dessen muss ich auch manchmal aus verschiedensten Gründen die Budget Variante wählen, was ich in der Vergangenheit bereits mehrmals mit sehr positiven Erfahrung gemacht habe. Leider war das diesmal nicht so. Ich habe Ihr Hotel augrund der Lokation gewählt - ich hatte das Vorstellungsgespräch in direkter Nachbraschaft. Mir war in der Hitze wichtig mich nicht so viel bewegen zu müssen und gut versorgt mit Essen und Kilmaanlage zu werden. Leider konnte meiner Erwartungen und Wünschen nicht entgegengekommen werden. Zum einen sind die Informationen auf der Accor Internetseite und in der App nicht aktuell - das Hotel bietet kein Frühstück mehr an obwohl alle Voraussetzungen dafür vor Ort vorhanden sind und das Check out findet überraschenderweise bereits um 11 Uhr statt und nicht um 12 Uhr. Das war gravierend wichtig weil ich mein Termin erst um 13 Uhr hatte. Auf meine Frage ob ich im Zimmer länger bleiben kann auch gegen Zuzahlung (wie das in den anderen Budget Hotels der Fall ist) hat man mir beantwortet, dass das auf gar keinen Fall möglich ist da die Zimmer alle bis 14 Uhr aufgeräumt werden müssen und unten im Lobby kann ich auch nicht warten da das quasi die Büroräumlichkeiten des Personals sein sollten. Von der Freundlichkeit konnte da natürlich keine Rede sein. Somit habe ich am Tag des Check outs bis 11 Uhr die Zeit im Zimmer genutzt um mich für den Termin vorzubereiten und um auch nicht gestört zu werden den Aushang ”Bitte nicht stören” auf die Tür gebracht. Das hat man natürlich nicht beachtet und ab 9 Uhr durchgehend Staubsauger direkt vor meiner Tür angemacht. Dann um 10.57 hat der unfreundliche Mann an meine Tür wütend ”geklopft” und mitgeteilt, dass es 11 Uhr ist und ich raus soll. Das ganze natürlich bei weiterhin laufendem Staubsauger, den er ungenutzt an gelassen hat bis ich das Zimmer verlassen habe. Einfach unverschämt. Im Endeffekt musste ich zum Frühstück bei fast 40 Grad zum 600 m entfernten Bäcker laufen, dort die verbleibende Zeit vergeuden und mich dann in meinem bis zu unglaublicher Temperatur vorgeheizten Auto für den Termin umziehen. So eine schlechte Erfahrung hatte ich noch nie gehabt mit Ihren Hotels. Des Weiteren wird das Hotel überwiegend von den Bauarbeiter genutzt, die die Nachtruhe nicht bewahren. Ich wurde mitten in der Nacht aufgewacht da ein Gast an die Tür des anderen geklopft hat um den aufzuwecken und dabei die ganze Etage geweckt.

I am still staying at the hotel and my experience so far has been absolutely horrible. The checkin was so slow and the male receptionist was disinterested for any greetings let alone offering any help with baggage . Sent me through wrong side of the lift and had to take stairs to get to my room it would have been easier if I was advised to take only 3 steps of stairs and the then the lift which opens right outside the room I was allocated. The cleaning standards of the hotel are awful on next level. The room is so dirty , the corners are filthy and the situation under the beds is disgusting. The housekeeper enter your room to verify if you are staying over rather than checking the system at the reception. The cleaners seem bothered when you ask them to refresh your room and they don’t greet you at all. It’s like I always have to remind twice if I need something. Customer service runs in negative not even zero . I made the biggest mistake of choosing this hostel /hotel , I have never experienced this bad hotel in my life. My recommendation, spend a little more and book somewhere where the staff actually wants to work. Well apart from greeted by a lovely lady receptionist on Saturday evening , the day I checked in ,,, nothing is right about my stay.

We had googled our way to the fact that the Hilton Mainz has a very good location right down to the Rhine and you can purchase access to the hotel's ”Executive Lounge”. We booked 5 nights and we were ready for a little vacation by the Rhine. Upon arrival at the hotel, we were quickly and efficiently checked in by Mrs. Blanco Flores, who upgraded us to a room with a view of the Rhine. Mrs. Flores made us aware, that the ”Executive Lounge” was unfortunately not that big, but we had to see that with our ”own eyes”. Really good service was provided upon check-in, and our expectations for the stay at the hotel became greater. The room we had been allocated was on the 5th floor with a wonderful view of the Rhine. We had booked a room with breakfast, so we were excited to see, how the breakfast buffet was. But we were very pleasantly surprised there 😊.. There was a reasonably large selection of various breads and hot items, so it was just a matter of getting started with breakfast. The hotel allows you to sit outside and enjoy your breakfast with a view of the Rhine, and watch the people walking and cycling past. We were very lucky with the weather, so breakfast was enjoyed for a little longer time than usual. After breakfast, we went up and see how the ”Executive Lounge” was. But unfortunately we were somewhat disappointed. The ”Executive Lounge” consists of 2 small rooms, where there were 3 tables in each room, and 3 people could sit at each table. When we got outside the time when alcoholic drinks are served, we could see that you could have a cup of coffee or an apollinaris. The snacks on display looked a bit boring, and the fruit wasn't of the best quality either. But cheer up, it could be good in the evening... But when we visited the ”Executive Lounge” in the evening, beer, wine and spirits were on display - but the snacks that were also on display didn't seem particularly inviting - so we didn't take any of them. Summary of our experience of the ”Executive Lounge” is that it is not necessary to purchase access to the ”Executive Lounge”. And we can only encourage hotel management to go on a study trip to Düsseldorf or Dresden, where we have experienced what an ”Executive Lounge” should really be like. In general, the level of service is very high, and the staff a super good service at the hotel 😊... Here we have to highlight in particular: Mrs. Flores from the reception, Heike from the breakfast restaurant and Brittany from Guest Relations. They gave us a really good service during our stay. In summary, we would give the hotel 4 stars out of 5. If the hotel should have had the last star, the ”Executive Lounge” must be upgraded with better rooms. (Could space be created for a small area down in the restaurant area, so that you also have the opportunity to sit outside on the warm summer evenings. We would like to come again at another time to enjoy the good location and super service 😊..

Lovely clean hotel easy to find good customer service near town just cross the road and you there comfortable beds quite hotel breakfast good selection hot and cold good choices suites all needs very helpful staff and pleasant would recommend

This is a 100% honest review. And i will try to write as much to help other Customers who are looking for Hotels to book. I know how hard it is to read Reviews and all, but i hope this will help. This Hotel has the best service of all! From the Valet Parking, to the Receptionist (who speaks perfect English), to the Room! ROOM: First impression in entering the room, was.. WOW. IT SMELLS CLEAN AND GOOD! It is big enough for 2. They provided us 2 free Water Bottles, they have Shampoos, Body Soap, and Lotion. The Pillows are Comfortable, Bed is really Big (but don’t expect too much) it is just good enough to sleep. If you’re looking for EXTRA comfort for sleeping, this is not the one for you. They have Airconditioning (which is really important), and it works PERFECT! BREAKFAST BUFFET: They have wonderful WAITERS AND WAITRESSES! They will go extra mile for you like when you get your Coffee yourself, they will offer to do it for you. It gives a lot of choices when it comes to Food. Their FOOD is superb! I still can’t get over with the Waffles 😅 it is true that it’s a little bit Pricey, but if you’re a Breakfast Person, i would highly recommend you to get this one! 😊 Overall experience, it was excellent!

Excellent stuff and good breakfast the room is clean and comfortable just I half one comment regarding the TV channels there is no English Channel I hope if the hotel management they manage to add English channels nearby that is a Turkish supermarket and also another big supermarket 2 restaurants very close to the hotel approximately 10 m away Italian and German restaurant Bus station is approximately 200 m away to the city center and main train station

The air conditioner is not working well, the room card often cannot be swiped to open the door, other things are ok! There is a bus stop at the entrance of the hotel, which can directly reach the city center and the train station, which is very convenient!

Close to Frankfurt railway station which is both good and bad. Lots of access to nightlife but also to the drunken mobs attracted to it. Lots of broken glass and drunken mobs out n about in the morning. Rooms are ok but a bit dated.

A clean hotel with a good location near the station. Our room was on the 6th floor and thus we had a great view of the Skyline. The room was clean and adequately large. The station environment ok, but we were just sleeping there.