Noosa Pacific Resort

Our small family group recently enjoyed a relaxing and very comfortable stay in a second floor garden side unit overlooking one of the pools and the tennis court at Noosa Pacific. The unit was very clean, quiet, well maintained and decorated with comfortable beds (including a king in the main bedroom), and air conditioning and fans in the living area and both bedrooms. The kitchen was particularly well equipped for a holiday unit with plenty of quality crockery, cutlery, glasses, cookware, platters etc. to make for easy holiday entertaining. Noosa Pacific is a well located resort within easy walking distance to the river, shops and restaurants at Noosaville, as well as a short drive, cycle or longer walk to Hastings Street and Noosa Main Beach.

Stayed in the riverfront apartment overlooking the pool on level two. Breathtaking views. Place was great for two couples as we each had our own bathroom and we were separated by the living area. Had a lovely BBQ night on the river. Well Appointed, however there were no dish washing pellets and limited dish washing liquid. Went down to reception just to get another sachet of liquid and the receptionist said I would have to pay. Didn’t get any on principle because the accommodation was pretty expensive. Also I have never come across a 9.30 Checkout.

After viewing the enticing resort photos on the Wotif and resort website we we booked a "garden view" accommodation at the resort for our annual family holiday. Upon arriving at the resort we met by a rude employee. We proceeded up the narrow steep stairs to the unit and were horrified to note a filthy apartment with dust and hair all over the beds overlooking a derelict old tennis court with absolutely no garden. The pool was a small rundown waterhole and not the enticing river front pool featured on the website. We immediately returned to the reception to advise we cannot stay in this apartment and was told there were no other available units so we demanded a refund. We were told the manager Ross would call however he did not do so until we called again requesting an urgent call. After calling back Ross stated that it was up to Wotif to refund us and we should speak with them. Despite being in contact with Wotif immediately who advised that they would refund have now advises that the resort has refused to refund us. We will now proceed to take both Wotif and the resort to Fair Trading and expose the misleading and deceptive conduct. Do NOT book with Wotif and most certainly do not book at this run down resort!

Stayed in a garden view room on level 2 of the walk up block. Stairs were difficult with luggage however reception did warn us about that. We were not able to check in until around 3:30pm due to an error which the resort apologised for. We were fine with that however their checkout time is 9:30am. I have never experienced an early checkout time like that. I was disappointed we were not offered a late checkout considering there was a 90 minute delay for us to check in. The apartment was well appointed however there was some basic things ignored that stand out to customers. No toilet roll holder, rust in the bathroom and on the shower shelf, dining table is badly marked, switch for cooktop was dodgy, kettle was black inside and in need of a clean. The bathroom is very small especially if 4 people stay in this 2 bedroom.

In hospitality, excellent hosts provide unexpected "surprise and delight" features for their guests. Unfortunately, Noosa Pacific provides "surprise and disappoint" instead. Out the outset, let me confirm the actual apartment was excellent .. clean, well furnished and a good size. However, we were there for four nights, and were supplied one 30mm square tablet of soap and one tube of shampoo between two people. On the third day when we requested additional supplies the request was denied with the comment that additional provisions would only be issued for stays seven days and over. Most unsatisfactory, as was the supply of coffee, again exhausted by day two. We also did not appreciate being woken at 7.30am each morning by the groundsman using his blower vac. By contrast, we then went on to Hervey Bay staying at Villa Venetzia on The Esplanade for four nights. The apartment, although considerably cheaper, was larger and equally well equipped, but in contrast to Noosa Pacific, enough toiletries and beverages to last weeks. As is our May habit, we will return next year, and we know where we won't stay in Noosa and where we will stay in Hervey Bay.

I came to the conclusion that the resort is understaffed. The reason I say this is because it was hard to find staff anywhere. The apartment we stayed in was pleasant enough, however it was disappointing to find belongings from the previous guests in the drawers in our wardrobe and in the washing machine. We were supplied with a single toilet roll for our 5 day stay and not enough towels. The staff member I spoke to was so rude. I think she may have been management of some degree. She was very abrupt and rude and highly unprofessional in her manner (blonde younger lady with glasses). She needs to go back to customer service school.