Van der Valk Palace Hotel Noordwijk

Flower parade chaos. We stayed for the flower parade and it the perfect location for it. We enjoyed dinner and breakfast at the hotel as well as swimming and the children’s room. A few things to note: We were travelling with bikes on the roof and were told “no problem we’ll be able to use the underground car park” you can definitely not get in the car park with bikes on the roof. A large gazebo was set up in the car park so we couldn’t use the parking spaces in front of the car park to park up and take the bikes off the roof. Though we found a way around this I wasn’t told I’d then need a room card to open the bike access to the car park! Despite having gone into reception they didn’t tell me to check in first and get the room key. Which lead to a very frustrating 30 mins. On the day of the flower show hotel guests were not allowed in the front of the hotel as there were dignitaries and sponsors (I presume) using the hotel lobby, car park with marquee and a bar that had been set up. When we came back in we wanted some drinks and were sent to the bar which was cordoned off for the dignitaries. It was clear we should not have been there and should have been shown back into the restaurant where we could’ve easily got a drink. It was chaos basically and I feel the staff were not properly trained or briefed on how to manage guests who were mostly freely coming and going from the breakfast area. Staff at dinner were great.

Great staff especially check in. Gave us a nicer room when I mentioned that ******* did not mention construction view rooms. Easy parking, great location, comfortable rooms and nice spa. Everyone was super helpful. Lots of very good places to eat close by. Recommend Copper for dinner (across from hotel), and Tulum for breakfast (20 minute walk on the beach but worth the effort). Nice shopping street around the corner.

This place was located within a 5 minute walk to the beach with access to many restaurants and shopping. The pool and sauna were great! They provided a nice touch with providing us chocolates and a box for each kid that contained shampoo, conditioner and body lotion! We would definitely stay here again!

On walking distance to the beach, beautiful ambience in hotel, clean quit rooms, friendly staff

Very noisy works nearby from 05:30 morning After requesting a quiet room in the reservation, I was given a room which had the windows right near a site with major construction works which made a huge noise from 05:30 in the morning (half of the hotel rooms are on that side). So I woke up at 05:30 and could not sleep due to the noise. Don’t go to this hotel in the next year if you want to sleep. Anything else is OK.