Bubali Villa & Apartments

Absolutely awful. We checked out after one night. We booked for a double deluxe room. We had a studio that had a shower in the living quarters. The booking on line advertised an eat in restaurant for breakfast which was why I chose this place- there was none. I walked through this place last August and was told there would be a restaurant where we could purchase food for breakfast. There was no safe in the room. The receptionist was going to bring me one. Well if she could bring me one to the room, I suppose anyone could walk off with it. There was only one light in the ceiling and the only lamp did not have the proper plug so it was not usable. There was a problem with the electricity and the television did not work when we got up in the morning. The deal breaker was when I was told there was no maid service and we were not getting fresh towels. I am a nurse. This is a matter of proper hygiene. I really feel that I need some kind of refund especially since their posting on the web advertised the restaurant where breakfast could be purchased. I was told that they started to build it but it was not finished as yet. I would not have booked there. I also have pictures of the room which was really a large closet. There was nothing "double" or "deluxe " about it. I would in good faith, appreciate a refund. I would rate the place a minus 5 in all categories. Dolores Russo

The location is great and the service was great Room were very clean and the staff was very helpful to help church me in

Type in “Bubali Villa and apartments” for correct address/gps location. Every email and text received basically was giving us the city and zip code location. We ended up at a private residences, sounds like it happens to them all the time :( other then the issue finding the correct place, everything was prefect!

We stayed seven days, 2 adults 1 toddler. Pros: - Check in and check out was very simple. - The space was very new and spacious. - The property is very close to Super Foods (about a five minute walk), as well as Bubali Food Centre. Cons: - Upon arrival, the space we booked had an ant problem that never went away, and got worse in the evening. As well, the property was being fumigated on our third day (which no one knew about), and post treatment, cockroaches started coming out, both dead and alive. We had two incidents of cockroaches; property staff took care of it, but it made us incredibly anxious throughout the stay, especially the ant problem that seemed to get progressively worse despite the hotel staff getting worked to “treat” it. - our bathroom sink stopper was broken, but they fixed it immediately - There is very little communication about protocol, especially when rooms were cleaned/towels were replaced. One evening, we came home to our space with lights all on, which kinda freaked us out until we went in and realized they changed our towels. - not a huge issue but when we booked, we specified that we have a toddler, but they gave us an upper unit (no elevators, just stairs). This was annoying, but not a dealbreaker. -

First time staying at an apartment type setting. The amenities inside were nice. The property is undergoing maintenance so the workers were up early and doing work around the apartments (noises at times). The balcony view was like looking at a junkyard, not pleasant at all. Although the large iguana crawling up the tree was nice. There’s no uber/lyft service in Aruba so best to rent a car or taxi everywhere too far to walk. Juliet was very accommodating to any and all needs and the staff was also pleasant. I’m sure over time it will be a nice place to stay once all the renovations are done.

2 weeks before our stay during peak high season they cancelled our reservation when it was fully paid for. We tried calling, messaging emails and no help. They acknowledged our message on whatsapp but never responded. Very frustrating….and not worth dealing with them, save yourself the trouble and book elsewhere.