Verified traveler
February 7, 2024
The Ritz-Carlton, Aruba is, overall, an excellent hotel. It is aesthetically pleasing, on a lovely stretch of beach, and with many fine qualities. Service, especially Front Desk and Concierge, is outstanding. Housekeeping is to be commended on how clean they keep everything, which is not easy as a beach property. Especially appreciated that they really cleaned and replenished towels and water at turn-down so you could have everything fresh after showering from a day at the beach but in time for bed. However, client preferences should be asked and then respected: after having housekeeping surprise us by randomly unpacking and putting possessions in the strangest places (and mixing up dirty laundry with our clean clothes), we requested this not be done... but it kept happening in different ways. There should be better training and standardization (each employee did something different). Beach set-up is great: plenty of high-quality sunscreen and after-sun products plus copious amounts of iced water at several stands; also enjoyed AM and PM treats (fresh melon, popsicles). Having said that, we only found out about certain little "surprise treats" by accident here and there. It would be much better to know ahead of time about the above offerings and that complimentary iced cappuccino is available in the AM at the towel hut, for example. Am sure there were other things we missed out on, too. Also very happy with the water equipment available to guests. Super pet-friendly - yay!