Wyndham Panbil Batam

First of all, the food was terrible. The bread given for the hi-tea is stale and the juices are all syrup. Secondly, the service was bad. We had to change room because of a faulty circuit and it took them so long to give us the replacement room (4:20pm). What’s more, they did not agree to our request for a refill of the minibar on our second day, even though it would be the same price if we had booked the 2 nights separately and would have gotten two sets of minibar items. Such rigidity of the management. Special mention of a guy named Redho when we visited the executive lounge at Level 15. His face was so disgruntled as if we owed him money. How can he get selected to work in a supposedly top notch hotel in Batam when there are so many more eager unemployed people begging in the streets who would be very willing to learn, I don’t know. The price paid for this stay is extremely not worth it. Terrible and we won’t stay here again for sure.

Overall it is good The staff are friendly and helpful. The amenities so far are so good the room space is wide too. Maybe due to the festive season . Breakfast was king queued but luckily it extended the hour for guests. But hope the breakfast option can have different daily. Location is a bit out from the town need, but they do provide shuttle service to the centre. The hotel also provides a big slice of cake and room decoration to surprise us for the birthday celebration 🎉

Good hotel with large spaces but a bit far from city center. Lobby is currently under renovation.

Attentive, cheerful and friendly staff members. Service and facilities were great, and the food was good too.. although the stay was just a little too short, we were happy with the overall experience and will definitely be back soon 😊

The location is a bit far from the main places. However, it is a new one. Will come again.

bedsheets had some stains other than that all good, location is quiet and scenery is nice