Niseko Grand Hotel

We had a wonderful stay at Niseko Grand Hotel! My friend and I truly enjoyed our time there. One of the highlights was definitely the hotel's own hot springs — absolutely amazing. There are both female-only and mixed-gender areas, which was a great option to have. The staff was incredibly friendly and always eager to help with anything we needed. Their hospitality really made us feel welcome. In fact, staying here felt more like being at a countryside residence than at a hotel — warm, peaceful, and cozy, just like home. We would definitely stay here again if we return to Niseko — and we hope we will! We stayed in a traditional Japanese-style room, which made the experience even more special. Yukata and yuami (bathing suit) were also provided. The hotel also offers free shuttle buses to the ski slopes regularly, which made it super convenient for us to enjoy the mountains. On the day of our departure, the hotel’s driver kindly took us to the nearest train station. Another standout was the hotel’s restaurant. Breakfast was included in our stay, and we also chose to have dinner there a few times. Every dish we tried was delicious and beautifully prepared. The buffet offered a wide variety of both Asian and Western cuisine, and the selection was impressive for both breakfast and dinner. We also tried eating out at a couple of other restaurants in Niseko, but we both agreed that the hotel’s restaurant was by far the best for us. Highly recommend this place!

The plus point of this hotel is the outdoor mixed gender onsen. The location is inconvenient, although there is shuttle bus provided but limited time slot. There is no convenience store or restaurant nearby. I was advised the late check out rate at ¥3300 per hour but I was confused when 1 of the staff advised another guest at ¥2200 per hour. Why double standard? I guess maybe it depends on the room type?

Enjoyed our stay here, even though it was a little further than the rest of the hotels. Free parking and welcoming service staffs leads to a thumbs up! Will come back here next year, if i am headed to skiing again.

Service was good, friendly and helpful staff, breakfast was ok, did not have dinner there because they only served buffet, had to eat outside, only limited choices, they provided shuttle buses to the ski areas but I didn’t use them as I had a rental car. 

Onsen is amazing. As guests of the hotel, we get to used the onsen anytime of the evening to the morning. It was tranquil at night when my wife and I found the onsen all to ourselves. I went again in the early morning and soaked in the spring colors, again having the outdoor onsen to myself. We would stay again.

Like the onsen so much.