Joy Luck Huahu Resorts

Exquisite afternoon tea set for two: The mushroom chicken soup hotpot provided by the hotel is better than what we ordered in restaurants outside! The friends are all very satisfied Pick up and drop off within 5 kilometers: Thank you for picking us up from another hotel and sending us to pick up the car, which is 10 kilometers away Environment: We booked a starry sky room. The stars of Lugu Lake come out very late. It is really beautiful and romantic to lie on the bed and watch the stars! ! Friends who want to take a boat in Lugu Lake can ask the boss to help contact him. He is a local and can save money! The main thing to do when you go out to play is to save money!

The accommodation experience was very good. The hotel is located in Puluo Village by the lake. The room we stayed in really faced the lake view (the hotel helped us upgrade to a room on the third floor with a better view), and we could relax and enjoy the beautiful scenery while sitting in the room. The hotel is very close to the lake, and it is only a few steps away. It is also close to the pier for boat rides, which takes less than ten minutes. The room facilities are complete and very thoughtful. The most praised is the service of the hotel. We can ask the housekeeper or waiter for anything we need, and they will try their best to meet or help solve it. We did not drive ourselves, so it was inconvenient to get in and out, but the hotel would arrange a car to pick us up (especially after we visited Daluoshui Village, the hotel's other chain store Dabu Villa in Daluoshui Village used a car to take us back to Huahu Villa), which is so heartwarming, thank you very much! All the service staff of the hotel are very warm and considerate, and we are very satisfied.

Very satisfied. The housekeeper took the initiative to contact us one day in advance to inquire about the number of people staying. After check-in, the housekeeper and other staff were very enthusiastic and thoughtful. They prepared afternoon tea and fruit for us and planned a tour around the lake for us, which saved us a lot of trouble. The mushroom chicken soup for breakfast and dinner was delicious. I will come again if I have the chance.

The room facilities are complete, you can see the lake view, the dinner is delicious, the boss knew that we had other people traveling with us and gave us free meals, the Yuanbao dog is very cute, the breakfast is also very rich, I will come again next time

Reminder to friends who come to stay at Lugu Lake: Don't! Don't! Don't cancel the Ctrip accommodation order! Without an order, the hotel can do whatever it wants without an order. Customers lose all initiative, which greatly affects the protection of rights~ Let me explain why I give such a score. After brunch on the second day of the Chinese New Year, we set off from Dali and drove to Lugu Lake at around 19:00 in the evening. When we entered the mountain, we told the store in advance that we wanted to use the set meal on Ctrip because we were very tired and didn't want to move. It is worth praising that the hot pot was cooked there when we arrived at the store. To be honest, it felt very good. After putting the luggage downstairs, we had a two-person native chicken hot pot. When we scooped it out, we found that it was basically chicken bones without much meat. The remaining side dishes were all vegetables. I asked the restaurant waiter if there was pork, beef, or mutton for hot pot, and he replied "No". I asked "It's not for delivery, I will buy it myself, spend money to buy some", and the answer was "No". Like a wooden man, we can only search for nearby restaurants and change places to eat. After returning, the housekeeper explained to us that the restaurant prepared dishes and the ethnic minority waiters. To be honest, I was not angry. At most, I think that the so-called free hot pot in the Ctrip order is just a show of sincerity - it's all bones and tastes terrible. I am indeed a little dissatisfied, but not angry, after all, it's a gift, why would you want a bicycle during the Chinese New Year. I took a shower at night, and suddenly there was no hot water when I started. The housekeeper was a little nervous. The first thing he said was to ask me to cancel the Ctrip order, meaning that if I cancel now, I can get a refund, otherwise Ctrip will still deduct a commission and can only refund 80% of the room fee. He thinks that as long as he promises to refund me, I will not give him a bad review. 🙄Please, it's one thousand yuan, not ten million. 😷The most speechless thing is that my family is still freezing in the shower room, and the store owner knocked on the door twice, thinking about refunding money in exchange for good reviews, not solving the problem and finding someone to repair it, not thinking of notifying other guests in the hotel as soon as possible, and not reporting the progress of the repair. After I refused to cancel the order that night, it was close to 12 o'clock in the evening. The housekeeper also called the mobile phone and WeChat phone, and the WeChat group chat kept flashing, trying to continue the "refund negotiation". The children are all asleep, how can I talk on the phone? It's really speechless in the middle of the night. I cancelled the next day's extension order and kept the order for the day - that's why I have this review today. What's frustrating is that I was still searching Ctrip at 1 a.m. to see where to stay the next day. Originally, I should have searched Xiaohongshu where to watch the sunrise at Lugu Lake. So I was really angry this time. I didn't take a shower or wash my hair, and the rhythm of the tour was messed up. The next morning, the housekeeper said that the water was fixed and I could take a shower and wash my hair. As a result, halfway through brushing my teeth, there was suddenly no water, and this time there was no water at all. I checked WeChat and there was no prior notice that the water would be cut off 🙄 Fortunately, I was just brushing my teeth and didn't start taking a shower, otherwise I would freeze again. The housekeeper came again, and promised to refund the money again, hoping that I would promise to give a good review. I was speechless. Can you take care of the feelings of the customers and take care of your own faucets instead of just asking for good reviews. We quickly packed our luggage and loaded it into the car and left. The boss contacted us many times through the Ctrip platform. The first two calls were all asking "the store promises to compensate money and hopes that the customer promises not to give a bad review" and so on. 🙄I told Ctrip, "It doesn't matter if I get a refund or not, I want to reserve the right to evaluate this order." Ctrip said, "They said they don't agree to this." 🙄In fact, as someone who has studied law, I know very well that the money for this order is destined to be refunded to the consumer, and there is no need for the store to take the initiative to refund the money to protect their own interests. As long as I complain, I will definitely win, and I can even get more compensation. Since the incident, the boss's attitude of admitting his mistakes is still so poor, and his understanding of the problem is still so superficial. It seems that it is really not the housekeeper's problem. Not all customers will be tempted by a room fee of 1,000 yuan, and they must be ignorant of the law to agree to the boss's conditions. 😷 (I even think that the two young housekeepers are also victims in the KPI of "good reviews")😷 After clarifying the relationship with Ctrip, the store agreed to refund the full amount and apologized deeply (four calls in one day, so annoying! It affected my mood for travel). Ctrip reserved my right to comment and compensated 100 yuan in the Ctrip wallet. Ctrip also said that the store would give me a room in another store for one night. I can only say that the attitude came too late and it was meaningless. In summary, the sanitation environment is 3 points and the service facilities are 1 point. I hope there will be progress and improvement in the future.

The room is clean and spacious, the environment is beautiful and comfortable, and the service is warm and in place