Guest User
May 18, 2025
Facilities: The facilities are average, but the elevator doesn't seem to work very well. I can't really hear what the other party is saying on the phone in the room.
Hygiene: The hygiene is extremely poor. The ceiling of the first room is full of mosquitoes. There was a fly in the living room that I couldn't get rid of. Later, I changed rooms and found a disposable bath towel left by the previous guest when I took a shower. But it was too late to argue.
Environment: For some reason, there was a lot of water on the ground in the basement
Service: I don't know how to evaluate this service. First, I called for a pair of slippers, but they didn't come for nearly 20 minutes. During this time, I found mosquitoes on the ceiling and called to borrow an electric mosquito swatter. The hotel told me that there was no electric mosquito swatter. I said that I asked the room service to come and take a look first. The room service came and gave me slippers and said that the guests in another room needed to be cleaned so they were late, which I could forgive. Then they said that mosquitoes don't bite people or something. I was very angry. If mosquitoes don't bite people, should they exist in the room? I told him that you should sleep in this room at night. She said that she would spray some medicine. I was speechless. They sprayed some medicine. Did they want to kill the mosquitoes or poison the guests? How could they sleep in the room after spraying the medicine? Later, I called the duty manager. The duty manager took a look and changed the room immediately. This is OK. There are other details in the middle, I don't want to talk about them. Anyway, it really needs to be improved.
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