Guest User
March 28, 2025
The hotel is well decorated and well located, which is convenient for visiting the bustling areas of Ningbo city and tasting local delicacies. However, the hotel has only 15 parking spaces, there is no elevator to the basement, there is no cooling rod for wet towels in the bathroom, and there is no handrail in the shower room, which is not convenient for guests to use. The young receptionists in the lobby have poor service quality and seem to have not been trained. For example: they are not familiar with computer page operation; when giving room cards to guests, they do not add a paper cover to write the room number, just two cards, and only fill it in at the request of the guests; they do not know how to guide guests to park their own cars in the garage; several receptionists stand together and talk, watching the 70-year-old man carrying many large and small bags and boxes in his hands, but do not go up to help. But I have to give special praise to the parking space manager from Chongqing in the hotel. He was very enthusiastic and ran in and out, up and down to help guests check in, how to park their cars in the underground garage, and guide guests how to go upstairs from the small door to the lobby. He also helped guests carry their luggage and sent them to the upward elevator, which made the guests feel a ray of warm sunshine. I would like to thank him again.
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