Наталья nach_n
June 15, 2024
The hotel is located far from the station and I had to walk uphill in the heat with my luggage, I sent a request to the hotel to pick up my luggage twice, but never received the service, I got to the hotel, the owner took my passport, I filled out the paper, then they just told me check-in after 15.00, they didn’t offer to leave my luggage, sit down from the road, wait, for a second I’m already over 50 years old, not a girl, I stood near the entrance until I asked “can I leave my luggage before check-in, to which the owner waved his hand at me and that's all. When I arrived at the hotel after 15.00, the hostess appeared and again asked for a passport, I said that her husband had already registered me, no smile, no greeting, nothing, this is the attitude towards Russians, why such discrimination? I come to you, pay you money, not for a hostel, but for a normal room, just to sleep, and this is the attitude. After Tokyo, I was generally in shock, of course, I didn’t expect it, I came to spend my birthday in Nikko, I thought I’d stay in a family hotel, but here this attitude is a huge minus. I do not recommend this family business☹️😡
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