Guest User
January 31, 2023
Excellent coffee with tompouce, but customer friendliness is an unknown concept at Fletcher in Nieuwvliet. 836398762 On King's Day I cycled past Fletcher hotel in Nieuwvliet and spontaneously decided to have their King's Day Special: Coffee with Orange tompouce. The terrace was completely empty; we were the only guests. Yet apparently none of the staff was able to come out, so we went inside ourselves. Finally found a lady and asked her if we could get 2 coffees with tompouce. “Of course” was the answer, which was unfortunately completed with a clearly audible sigh… A little later the lady came out with 2 coffees and 2 tompouces. While putting down the snack, she accidentally swiped her finger through the whipped cream of the tompouce. Could happen… “A 4-letter word” (which I am not allowed to repeat here) was the expletive used after which she took the tompouce back inside. A little while later she came back. With the same tompouce! So why she went in with it is a mystery to us. We started with coffee and pastries. However, halfway through, we were in the middle of the tompouce, another lady suddenly stood at our table with the bill. “I'll come with the receipt,” was her opening sentence. Whether we wanted to pay immediately. My (apparently not sufficiently noticeable) hesitation as surprise was not noticed. A visit to the toilet afterwards was also not an unqualified pleasure. Someone was working outside with a high-pressure cleaner, and apparently he had also been instructed not to forget the ventilation openings. This caused dirt to be sprayed into the toilet area through the grilles and floated down the walls and onto the floor. Reported this to an employee at the hotel desk. He would get to work on it right away. However, he dismissed our dissatisfaction with the service on the terrace as “I can't imagine that”. Perhaps a customer friendliness course wouldn't hurt at Fletcher in Nieuwvliet. Why then 2 stars as a rating? The coffee and tompouce tasted great! Or could that perhaps be because we had already completed 70km on the bike…?
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