Marena Wellness & Spa

We had an awful experience at Marena Spa. Verbal harassment by a masseur; double-charging at the dinner; issues with the room equipment. The hotel management has been dismissive and avoiding taking responsibility. The location is great.

We tok a 200km drive from Germany to spend a day at this hotel. The pictures of it, and the ratings on ********** fooled us bigtime. On arrival we saw instant that this was a hotel who has seen bether days. We arrived 2 hours before check-in at 15:00 and the front desk didnt offer to check us in to use the spa or anything. We used the 2 hours to walk on the beach an visit the nearby village. The beach was fine, but didnt have any facilities. The Village was terrible. Back at the hotel, we got a room that was the smallest ever. Like a prison-cell. No facilities, no room for bedside tables or anything. No wellness here for sure. Ok - off to the spa then. It was one jacuzzi full of polish men, a little swimmingpool with noisy kids. We looked for the sauna-area, and was instructed by a staff member to get rid of all clothes and wear some kind of a sheet. No problems. Only 1 sauna was in order and the showers was crowded by young men. They where just waiting for something. When my wife and me entered the sauna, it was empty. 10 seconds after, the crowd followed like they thought yhis was a swingers club. We left immediately. After some recovering in the prison-cell, we went down to have dinner in the restaurant but it closed at 18:00........ We then had to eat at the pizza/pasta-restaurant nearby. Good food and very good service by the staff there. After a night sleep in the cell, with one lousy pillow each, we hoped for a good breakfast. Well, another suprise. They had hired a saxophonist to to play taffel-music. Which hotel in the world does that??? No one but this one. It was noisy, it was bad and we could not leave soon enough. The happiest moment was when the gate in the parking opened so we could leave.

There were spider webs next to the bed and spiders behind the curtain in our room. After we've informed the crew, they removed some of the spider webs, although there was still one of them on the ceiling lamp when we were leaving. The bathrobes were too small. Water nozzles at the swimming pool were out of order. During booking of the stay, there was no information that it's required to book spa services in advance and it was not possible to make it during the stay. At least food was very good.