Castelli Hotel Nicosia

It’s close to the bus station and border so it’s great. But I think the hotel and room itself are a little outdated.

This is a three star in the centre of Nicosia. It was clean and simple and met our requirements (mostly). Although there was a menu in reception there was no food available. We stayed for three nights and tried to get a drink on the final night but it was not available.

Would never visit the hotel again, had to ask to be moved on the first day as the room just wasn’t acceptable, there were 3 large black mould patches on the ceiling, there was an awful smell in the bathroom. Whole hotel needs up dated. Carpets in the halls were fraying and dirty. The lady receptionist in the morning was very unhelpful and never smiled. Only decent thing about the place was the girl on the desk at night, she always smiled and acknowledged you.

I originally posted this on google, but it the owner seems to have flagged it. Read to understand why. I post this so others don’t have to experience what I did at this awful hotel. First and foremost: **THIS IS NOT A SAFE HOTEL**. I’m a well built man and I felt threatened and intimidated - see further. A dispute over a 20 euro phone bill apparently justifies the manager in using threats, assault and damage of property (I had my backpack ripped after the manager tried to grab me and physically assault me). I’ve stayed in hundreds of hotels and never had a fist raised at me like I have here. No amount of money justifies this, especially not a measly 20 euros. The manager is a greasy ****, and there’s a nicer hotel literally next door if you’re after the location. ————— In all my years of traveling, I can say with certainty this is the worst hotel I’ve ever stayed in. 1. The room was dirty on arrival, with rubbish on the floor, including somebody’s tissue (as pictured). 2. The aircon was absolutely useless, and if anything seemed to make an already hot room hotter. The balcony door was stuck shut and couldn’t open. 3. No hot water - not as much of an issue in summer, but you still feel dirty and unclean. 4. Staff were not only rude and unhelpful, but seem to treat payings guests with complete disdain. I got into a situation with my bank where I couldn’t access my money, and the man at the counter, when trying to use the phone to call out - clearly alone and desperate and in need of help at 2:30am - was incredibly rude and dismissive, and couldn’t seem to understand or fathom the concept of customer service. Overall, a very negative impression, and I would recommend to anyone to avoid this place. Horrible, horrible customer service, poor quality.