The front desk staff was very nice and accommodating. The mattresses have a protective wrapping around them, however, I think it would be better if a fitted sheet was covering the plastic as opposed to a regular sheet since the regular sheet often moved and you could feel the plastic. My room was facing an alley and it was often very noisy especially late at night due to clean up from the restaurant. However, the room was overall very clean, along with the bathroom. If I were to return to Nice, I would stay here again.