Hotels near Niagara Helicopters Limited in Niagara Regional Municipality

Decent as a place to rest after a long day of doing touristy things. A generous amount of outlets to charge all the electronics. I really like the trademark Super 8/Wyndham large photograph hanging over the beds. Simple continental breakfast provided, with limited seating. A short walk from Whirlpool Aerocar (careful crossing though) and WEGO bus stops.

Was a quiet and clean place when we stayed there for a night. Few guest nevertheless were still smoking right outside of the back entrance door, with one lady bringing up a folding chair to seat, smoke and read the book... needless to say the smoke was getting into the neighboring units to the left and above left of the entrance (therefore avoid by all means staying in the units #s between 1 and 6, e.g. 102, 202, 104, 204, 106, 206) Niagara Region recently updated the Smoke and Vape-Free Outdoor Spaces By-law. This is one line that applies here - ”(smoke is prohibited) Within nine meters of an entrance or exit of a publicly accessible place, building or workplace (new)” It will be a good thing for Hotel's Management to post permanent signs in related areas and enforce it, to continue maintaining the smoke-free status of the hotel - the competitive advantage that brings in many tourists with families.

Great location. Staff was unprofessional and unfriendly. Bed was comfortable and whirlpool tub was a nice feature. However, the tub did not stop dropping the entire stay! The bathroom and shower could have used deeper cleaning. Also note that there is a 15$ Parking fee even as a hotel guest.

This hotel is right in the center of Niagara. Walking distance to everything and connects to the ****** and other shops, which was very nice. On Friday morning we were woken up by a fire alarm at 6AM, this was a bummer and ruined our mood for the day as we were planning to sleep in a couple more hours and enjoy our last day in Niagara. The fire alarm wasn’t so much the problem as the wait to get the elevators to start working again. We were forced outside in 40 degree weather with nothing but what we had on for almost 2 hours. Please get a proper elevator fire system in place to make this false alarm easier for customers.

The location of this hotel is faultless! Absolutely perfect to be able to see the falls and both Clifton Hill and Victoria Avenue are a short walk away too. As per the other reviews, the hotel rooms are quite dated in terms of the decor and furniture. But our two rooms didn’t have any problems with them. We were on the 6th floor and had a great view of the falls (although the windows could do with a clean!) I would HIGHLY recommend anyone staying here to pre-book breakfast (or a room with breakfast included), because the food is super tasty, filling and the service is great AND you sit over looking the falls too. Why would you leave for breakfast elsewhere when this is your view?!

Well, Happy Canada Day! A pleasant stay indeed, however, still have something particular must be improved, body shampoo is empty, no toothbrush, no slippers, more expensive parking fees. Fortunately, I received some vouchers as I checked in, receptionists are kind to serve!

This hotel is amazing! We were on our honeymoon and received an upgrade to a jacuzzi room with a falls view! The view from our room was absolutely amazing, we looked right down over the falls! The staff also gave us food vouchers and it was a very generous gesture and we were very appreciative of it! The room was clean and the hotel was well maintained. The only issue I had at this hotel was they charged a $100 deposit as I don’t have a credit card, and there was issues with getting the deposit back as they said they released it back to my ‘credit card’ however I explained a debit/ credit doesn’t work like they, they became confrontational, the general manager called me and he was a bit rude and arrogant. I still have not received my deposit back. My husband and I are on a cross country road trip for our honey moon and have stayed in quite a few hotels so far, and this was they only hotel that had an issue with refunding the deposit.

Clean and comfortable, the breakfast is relatively rich in North America. The parking fee of 20cad is relatively reasonable in the vicinity.

We did not know what to expect from a hotel so near to busy Clifton Hill, and were so happy with this choice. From the moment we walked in we felt positive. The staff was friendly at check-in and each staff member we encountered was also friendly and helpful. The halls, elevator, breakfast room and most importantly, our room was spotless and comfortable. We met a man who was cleaning during our stay, and he was thorough. Even in the elevator he was aware of fingerprints he quickly removed. The parking lot was adequate and with the hotel parking stub, was free. I noticed while looking for a place, that some hotels charged hefty parking prices. We slept well for our two night stay. Breakfast was adequate, nothing to write home about, but it didn't matter. If I return, I would definitely choose this place.

I booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried. As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles) So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room. I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you. To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time. Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore. The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days. So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-) (My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week) Read less