The Charles Hotel

Excellent service. A heritage building of almost 2 hundred years offering all the modern commodities...a rare experience. Calm, professional and relaxing atmosphere.

Great historic hotel walkable to town. Hotel staff extremely kind and helpful. Wonderful cooked to order breakfast. Great overall experience!

Great place to stay for a reasonable price. Lighting in the rooms should be updated to an optional brighter format.

Perfect location The Charles is perfectly located for exploring Niagara-on-the-Lake, and by being at the end of the shopping area it avoids having the tourist crowds. All the Staff were wonderful: helpful, friendly, knowledgeable and attentive. Special call-out to the breakfast staff who were exceptional. The food at Breakfast (omelette- wow) and fine-dining in The Hobnob was also exceptional. The building is charming and beautiful, but looking tired with flaking paint and wobbly paving. Although there are terrace areas, the furniture is old, dusty and tatty- so it does not encourage you to sit down. Hot water for a shower can take up to 5 minutes running to become hot through the old plumbing ( yes I timed it!) As a sign of neglect, one of the trees partly collapsed whilst we were in our bedroom and luckily it fell away from our window and came down blocking the side road - this was quickly cut up and removed to reopen the road, but it could have been tragic it if fell down on our room or on top of cars in the car park or road. I hope the remove the remaining part of the tree as it was hollowed out by beetles. Several other trees also showed major insect damage and die-back… future trouble. Overall, it is highly recommended inspite of the lack of maintenance.

Great little hotel in Niagara on the Lakr The room was spacious and comfortable. We had an issue with shower, Aliyah was helpful and sweet and made everything perfect again.

The room was extremely small. We kept falling over our own suitcases. The decor was not appealing. The coat rack in the bathroom that served as a towel rack fell over when no one touched it, and it was not overloaded. The lightbulbs in the fixtures did not match: warm white in some; bright white in others. The bushes are overgrown over the walks so it was necessary to go off the walk to get to the parking lot. One of the light fixtures in the parking lot had been hit by a car at some point and was still not repaired. The sidewalks in general were not high-heel friendly.