Best Hotels near Niagara Plaza, Niagara Falls

This hotel is right in the center of Niagara. Walking distance to everything and connects to the ****** and other shops, which was very nice. On Friday morning we were woken up by a fire alarm at 6AM, this was a bummer and ruined our mood for the day as we were planning to sleep in a couple more hours and enjoy our last day in Niagara. The fire alarm wasn’t so much the problem as the wait to get the elevators to start working again. We were forced outside in 40 degree weather with nothing but what we had on for almost 2 hours. Please get a proper elevator fire system in place to make this false alarm easier for customers.

I booked a King-size bed suite for Labor Day weekend from here and then read so many negative comments about it (well I normally read the reviews before booking a stay but this time was a last minute booking and I found a good deal with only a couple suites left so I booked it right away), so I was worried. As many reviewers wrote the line to check-in was long (it was 3:45pm when we got there), yet there was a note saying they are currently updating the system/software, and the manager did come out and apologized for the wait by saying she was short of staff. Also, before Starbucks closed the staff made some ice capp (sample size) for the line. Both the manager came out addressing the wait and the coffee were nice gestures. Throughout the 20 mins wait I did see a few transaction problems with credit cards not going through and booking issues from specific booking sites. When it was our turn, the guy who served us did not greet us but only asked for my last name and then told me there was a parking fee and resort fee, and told me 2 times that there would be a $150 deposit, which I knew beforehand, and then asked me to sign. From the indifferent facial expression on the 3 check-in staff I could tell they had a long (and possibly rough) day enduring the frustration from the technical issues and customers who might have bias from reading negative reviews before coming. While I am a customer expecting good customer service, believing they should portrait the expected professionalism, that includes at least a decent greeting and smile which I can normally get from a cashier at a supermarket, I would lower my expectation this time to not let anything affect my mood with my loved one for this stay. Maybe I had expected worse, but honestly this was actually not bad at all. (On our way up we came across 2 cleaning ladies who greeted us with smiles) So we got a suite on the top floor - I must say it is super clean and pleasant! The toilet tank has a little leak to the bowl so there is a small ongoing water sound but that is the only imperfect thing inside the suite. I am very pleased with the room. I read before about someone drank the bottled water and got charged, there's actually a price tag/note on the bottle. So to be fair people need to read for what is communicated to you. To make the resort fee well spent I had a swim before it closed (although it is expensive to pay $20 for a swim and it is hard to agree with such ”resort fee”). Again, it was clean and pleasant. The water wasn't warm enough for small kids as I saw some could only stay for a few minutes then left, so it was good for real swimmers like us who could enjoy a small-kids-free swim time. Many booking sites said there is a sauna room but we couldn't find one, the staff at the reception said he didn't know there is one, and we caught another staff near the pool and asked and he said many years ago there was one but not anymore. The daily specials at the restaurant Don Cherry and the breakfast menu are costing nothing more than any other entry level restaurants/chain eateries nearby so I think it is good and convenient to just dine in downstairs, especially on rainy days. So I am writing this to provide a more balanced view. I believe many who think their expectations unmet would vent by writing a bad review, and I do believe bad experiences do happen, yet at the same time most won't care to share their experiences if things are fine and okay. For me, after reading so many negative comments I feel that I can give my honest review to show the other side of the coin - This is only fair for the hotel and the staff who did do a great job, like the staff, Eva, who cleaned our room, and those who stock the pool with clean towels and keep the area clean :-) (My deposit was clear upon check-out, unlike some reviewers wrote that they did not get back the money after a week) Read less

The ladies were all superb, great staff especially the front desk. the room was supposed to be a falls view room we were placed on the 6th floor, one floor up from the mezzanine, all we saw was trees. also found 3 spiders in the room I was scared shitless as I do not like the creepie crawlies. Over all a great location for the hotel but my view was **** not what they advertised. The wine tasting packages are all in ”niagra-on-the-lake, wego bus takes almost an hour to get there along with transfers to the orange line. Ladies at the on site restaurant are super helpful and warm. Burning spring passes were included but the spa oasis isn't anything to write home about.

Super tolle Lage an den Niagara Fällen. Wir hatten ein tolles Zimmer mit Blick auf die Niagara Fälle. Freundlicher Empfang. Valet Parking für unseren Miet SUV = 100 Kanadische Dollar. Aufgrund der Top Lage ist das Hotel sehr beliebt und daher von sehr vielen Menschen besucht. Der Andrang am Frühstücksbüffet bereits um 7:30 Uhr ist immens. Wartezeit am Buffet für ein Omelett mind. 20 Minuten und beim Rest vom Buffet geht es drunter und drüber. Sitzplätze werden selber ausgesucht was zu einem mittleren Chaos führt. Das Personal ist heillos überfordert. Hier sollte man die Frühstückspolitik eventuell nochmal überdenken. Einzig toll am Frühstück ist der Ausblick auf die Niagarafälle

Clean and comfortable, the breakfast is relatively rich in North America. The parking fee of 20cad is relatively reasonable in the vicinity.

The location of this hotel is faultless! Absolutely perfect to be able to see the falls and both Clifton Hill and Victoria Avenue are a short walk away too. As per the other reviews, the hotel rooms are quite dated in terms of the decor and furniture. But our two rooms didn’t have any problems with them. We were on the 6th floor and had a great view of the falls (although the windows could do with a clean!) I would HIGHLY recommend anyone staying here to pre-book breakfast (or a room with breakfast included), because the food is super tasty, filling and the service is great AND you sit over looking the falls too. Why would you leave for breakfast elsewhere when this is your view?!

This hotel is amazing! We were on our honeymoon and received an upgrade to a jacuzzi room with a falls view! The view from our room was absolutely amazing, we looked right down over the falls! The staff also gave us food vouchers and it was a very generous gesture and we were very appreciative of it! The room was clean and the hotel was well maintained. The only issue I had at this hotel was they charged a $100 deposit as I don’t have a credit card, and there was issues with getting the deposit back as they said they released it back to my ‘credit card’ however I explained a debit/ credit doesn’t work like they, they became confrontational, the general manager called me and he was a bit rude and arrogant. I still have not received my deposit back. My husband and I are on a cross country road trip for our honey moon and have stayed in quite a few hotels so far, and this was they only hotel that had an issue with refunding the deposit.

The Hotel by far isn't wheelchair accessible we had a hell of time getting me in and out of the 2 sets of doors. I had asked before hand if the Hotel and room was wheelchair accessible. The elevator smelt musky. We booked for 3 nights. When we entered the room it also smelt musky, but we didn't think anything of it. The first room they put us in only 1 of the lamps worked out of 3. We The TV was snowy and we said something to the front desk and we were told that they've been having issues with the cable. The switches beside the bed only 1worked and they looked sunken into the wall. My wheelchair just barely fit through the door to the room. My husband and I woke up in the morning all congested. My husband noticed water damage in the corner by the ac. We told them at the front desk and they said someone would look at it. When we got back from the days outing, nothing was done. My husband went to the front desk to get our money back due to the fact that I'm allergic to mold. Cause we booked online they couldn't refund but switched us to a room with a jacuzzi tub in it. Low and behold the TV works perfectly. There wasn't enough towels for 2 people left in the room. Out of 2 ice machines only one worked but just barely. The restaurant didn't have any hours posted. We went to the pool, was very disappointed to find the hot tub gone. The pool looked like it hadn't been cleaned for awhile. There was no smell of chlorine the rope that was supposed to go across the middle of the pool was tied to the rail and the other end to the emergency ring. There was bits of pool noodles all over.

The location was great as far as being close to the falls & the attractions for kids. There was the most beautiful courtyard/garden right out in front of the hotel that you could enjoy. The elevators have no rhyme or reason. If you’re not wanting to spend an arm & leg on eating out, you can take the wego bus to the local restaurants where they are MUCH more reasonable prices & do not charge a tourist tax fee. We suggest Chuck’s, it was great food & service! If I were to come back, I would stay at the opposite end-closer to the horseshoe falls/table rock area.