Microtel Inn & Suites by Wyndham Niagara Falls Guest Reviews
3.8/5
Good
105 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.8
Service3.7
Cleanliness3.8
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All Reviews(105)
Positive reviews(85)
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Negative reviews(20)
CD
Two Queen Room
Stayed in Jul 2022
Family
2 review
5.0/5
Outstanding
Posted on Jul 7, 2022
Great service at the front desk. I had made a typo on the guest name and was worried I wouldnt be able to check in. Trip com travel agent and the hotel worked together to note the error and let us keep the reservation.
I was impressed with the location and cleanliness.
Booked with ******* and The Microtel ALSO charged me for a 1 night stay 1 week later . No apology or reason why. They said ******* didnt create a proper account? I was unaware of any issue as I again booked and paid ******* and was surprised a week later to see a charge from Microtel and still awaiting revund
Itvwas an unauthorized charge. The microtel should have dealt with ******* you dont just charge a customer???? NEVER AGSIN
Steph
Stayed in Apr 2024
Family
5.0/5
Outstanding
Posted on Apr 3, 2024
Hotel is close to a lot of shopping and restaurants. Very convenient. Its clean . Breakfast is decent ( no peanut butter ) . Only negative is the wifi is slow .
Stephanie
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 31, 2024
Hotel was very clean and updated, staff very friendly and helpful. Close to shops and Niagara Falls.
Crystal
Stayed in Mar 2024
Other
3.0/5
Posted on Mar 29, 2024
Had kids and grown people making crazy noises all night didn't get to sleep or relax had to change rooms 3 times cause it was dirty
Sean
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 25, 2024
Ever wonder what a microtel is? Is it run by elves? Will it fit in your pocket? Well, we can tell you that a microtel is just as good as a larger, fancy hotel, particularly if you are just using the room as a home base for Niagara excursions. We stayed at the Niagara falls microtel. It was a wonderful experience. We don't have any complaints. It had adequate breakfast and nice beds with comfy pillows. It was very clean, safe, and close to plenty of stores and restaurants. The staff was helpful and nice. Not many bells and whistles at this price point, but It served it's purpose.
Charles
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 25, 2024
Nicer rooms than the two hotels next door. Cleaner and more up to date than the cheaper rooms in the area. Worth the money
Verified traveler
Stayed in Mar 2024
Other
3.0/5
Posted on Mar 19, 2024
I stayed at the Microtel on Niagara Falls Blvd with my daughter. Although check in is at 3pm we arrived at 6pm and were checked in to room 319 where it appeared someone had a “romantic” time in our room prior to our arrival.
Both beds were disheveled, roses were left behind and the bathroom had clearly been used (towels had been used and it had not been cleaned).
We advised the front desk clerk but he didn’t take our word for it and had us wait with our baggage for a new room in the lobby until he saw it for himself. The internet was not working downstairs and the man at the front desk did little to assist and apparently the manager left to go for groceries and stopped back in for about 5 minutes and left without resolving the internet issue. There are plenty of other options in the area so I would avoid this spot.
Randy
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Mar 19, 2024
Good decent hotel for few night's shopping in Buffalo, super close to restaurant and shop's. Nice clean rooms, bonus fridge, microwave in rooms and a ton of tv channels. Decent continental breakfast with few choices to kicks start you're day. Check in and check out was fast. Great customer service all day.
Tanya
Stayed in Mar 2024
Couples
4.0/5
Very Good
Posted on Mar 18, 2024
Price was right. The breakfast was not fantastic and the area didn’t have much close by for eating. But room was clean and so was hotel.
Neha
Stayed in Mar 2024
Family
1.0/5
Posted on Mar 17, 2024
HORRIBLE experience , need money refunded.
Microtel wrong advertise on ******* that it was 2 queen beads per my booking but in reality we got DOUBLE BED and on top pillow was not stand half size. VERY UNCOMFORTABLE and COULD NT SLEEP.
Moreover ask for standing shower , so embarrassed no communication they give wheel chair room to us thinking we r special need. STUPID PEOPLE CANT U SEE WE R YOUNG ABSOLUTELY fine family with kids.
Shower was not working report 2 times, but no one came back.
Later, came to know as it is getting busier they make fool people and trying to give not as per booking in order to safe other rooms at higher rate for walk in.
But stick to what client book- and you commit.
Horrible scammers