Red Roof Inn Niagara Falls

Hotel should refill Drinking water boiler itself. Not by guests. This kind of small implement would give comfort to guests.

Convenient location if you looking for a night stay

I booked two deluxe rooms for one night and was very disappointed with the overall experience. One of the rooms had a clogged basin, while the other had a non-functional fridge and microwave. Cleanliness was a major issue—there were visible stains on the comforter, and the bathroom tissue holder fell off when I tried to use it. The open area had an unpleasant odor, and although the swimming pool was advertised as open, we were told it wasn’t working. Additionally, no complimentary water bottles were provided in the rooms; only after asking did we receive two. I paid $193 for both rooms, but the quality of service and amenities was far below expectations. Not satisfied at all.

Worse check in Check-in experience was really bad. No one were at the desk. Lady was sleeping inside. Once she came out, no greeting, no apology. Didn't even ask for id. Hotel itself is very nice. Internet was not great.

Worst room Ive ever been in. This was the same quality you would expect at a homeless shelter. Everything wasfalling apart. Nothing was comfortable and the bathroom was dirty. The phone was missing the cable and the room wasnt stocked.

I’d just like to start by saying that when we first entered the room, it looked great… until we settled in. There are two water bottles beside the microwave that have obviously been opened and someone has drank out of them.. they are still there as I don’t touch them because that’s disgusting. The mirrors and the windows have handprints on them that have never been cleaned clearly and the wall behind the toilet has some sort of dried blood stain as well as the curtains. Not to mention that all the towels have black curly hair attached to them and they’re full of yellow stains and when you try to dry yourself they come off on you… the floor looks like it hasn’t been cleaned in years and honestly if it weren’t for us having to stay tonight, I would never ever sleep in the bed because god only knows when the last time it was washed