Find the Best Romantic Hotels Nha Trang

Tried to claim and fine us saying that one of my colleague smoked in the room but actually he is just a regular smoker who smoked outside and return to his room with smell attached to his clothing. The policy should state non smoker room if they want to be specific.

Service was first class. The staff were proud to be working for the Sheraton and the brand itself, which is what you want to hear from them. I had the pleasure of dealing with a young gentleman named Ethan and he was pleasant in manner, anticipated my needs before I even communicated them, ensured I was happy and provides solutions to any queries I had. Upon checking in, I had previously checked out earlier in the day (flight delayed until the next day) and mentioned I had left my swimming shorts in my previous room. The check-in staff said that they would contact housekeeping and see if they could be found. I then checked in and went to my room to discover that it was a connected room with access to the next room via a door. Unfortunately, this lead to noise travelling from my neighbours room. I went to reception and was met by Ethan who then gave me another room, it was an upgrade to a nicer room on a higher floor. Not only that, I asked about my swim shorts and was told that they had been found, they would be laundered and dried before being returned to me. I said that it was fine, I could just take them and they would dry on the balcony, to which Ethan enthusiastically replied, ”Sir, this is the Sheraton!”. It is so nice to hear such words from staff and to know that you're in the hands of people that care and take pride in their work.

We stayed two nights in the ocean view room with breakfast and dinner. The services, facilities and set up of the room are excellent and of 5 stars standard. Staff are friendly and helpful. Only two minor things that puzzled me.: Coffee served in breakfast with no teaspoon included. There is no pen in the room for writing.

This is an extraordinary hotel. The services, including in the restaurants, are top level, while the rooms are beautiful. The location is also very good, just across the street from the beach. Great views from our room balcony. There are only a few glitches. The breakfast is overburderdened; simply too many people at breakfast at once. One idea for the management would be to introduce a small charge for breakfast, which would quickly cut the number of guests breakfasting in the hotel. The other issue is the elevators. Due to breakfast assault and departures, the wait for an elevator may be quite long in the morning.

One of the best hotel experiences we ever had. We stayed 6 nights. The hotel is just 5 mins walk to the beach and has an amazing (small) pool with ocean view at the rooftop. Not many sunbeds so try to get there early. We had a room with sea view and a huge, super comfortable bed (2 single beds together). Sparkling clean modern room and the breakfast was great as well. As we are vegetarian the hotel staff went above and beyond to accommodate our wishes, preparing something vegetarian every day just for us. We will never forget how friendly, professional and genuine the people at DTX were. From the general manager Mr. Nguyen Trong who made sure to greet every guest personally in the morning and teach us some words in Vietnamese, to Mr. Nguyen Anh Quy, the F&B Manager, who is a vegan and was so kind to organise a vegetarian breakfast for us, gave us restaurant recommendations and took amazing care of us. Another wonderful person was the lovely lady at the reception, who literally went to the train station to help us with train tickets and we cannot forget the trainee doorman from Hanoi who was always super nice and friendly greeting us every day with a smile. We never experienced hospitality like that and we travel 2 to 3 months a year all over the world. We felt like we were at home and will definitely come back when in Viet Nam again. We usually do a lot of research online before booking long stays and this is definitely the best you can find in the area. If possible we would give 6 stars!!! Thank you for everything. Helio and Anna

The first impression is the friendly smiles of the receptionist, Security! Nam - Security is willing to lend a motorbike to help me buy medicine. The two girls of Thu Trang and My Duyen at the reception department are so beautiful, smiling and forgetting the way back!!! If born in the Phong Kien period, you will definitely be appointed to King Phi with Houng Hau!!! The rooms are very clean, the sea view and Co Tien mountain is very wonderful, the wind blows cool, the coffee is extremely good!! Sitting on the balcony to enjoy tea or drinking is fine. Well, should not drink too late, hit the wind to play :)) The wind is already very good! Buffet has not many new dishes, very basic like other 5-star hotels, but the chef cooks very well!! Still impressed with the chef named Duong and the chefs are also friendly and pleasant!!! Hope to stay again! have the opportunity to return to Boton!!! ＜ 3

Very, very kind! Basically, all staffs are very kind. And, for 1 by 1 guest, they try best to make the guest feels comfortable. In my case, all service was excellent, especially, cooking class was spwcial experience. All staff in restaurant focus only on my family. And also, the staff(Mr. Huy Khanh) who is in charge of me tried best to make my family's comfortable. He always smiles and let us know useful information. Anyhow my vacation was really happy experience. 기본적으로 너무 친절하고, 게스트 한명 한명에 맞춤으로 집둥해 줍니다. 또한 부가서비스도 많고, 전담 스태프가 집중 캐어 해주고, 유용한 정보도 제공해 줍니다. 쿠킹클래스도 해봤는데 온 식당 직원이 저희 가족을 위해 집중해줬습니다. 시설 너무 깨끗하고 좋으며, 바다도 좋고 수영장도 좋고 리조트 전체가 깨끗하고 음식도 훌륭합니다.

The best Hotel/Residence in Nha Trang. Located in the center of Nha Trang tourist area with an absolute fantastic seaview/seafront balcony. The hotel is well maintained, quiet, safe and the staffs are very friendly. The service is exceptional. On locations there is a seafood buffet restaurant which also serve breakfast buffet for hotel guest or resident, and a Highland coffee shop adjacent to the hotel. The infinity pool is stunning, and gym is also great. I live there for over 1 year and half and I was a returning customer from few years ago. If you want the best location, the best seaview/seafront don't hesitate to choose Citadines Bayfront, this is the ultimate place to experience Nha Trang without any doubt. 5 stars!

I recently had a stay at Hon Tam resort and I'm deeply dissatisfied with my experience. There were three main issues that left me highly disappointed: 1. Firstly, the resort is located on an island, and when I tried to arrange a boat trip myself, the security staff prevented the boat from docking and interrogated me about my whereabouts and activities. They even questioned why I would use outside services when staying at the resort. Initially, I thought it was a restrictive policy, but I agreed not to proceed to follow the resort's policy. However, when I wanted to pay the boat driver, the security staff still wouldn't allow the boat to approach for payment. After that, other resort staffs came and informed me that I can go and do what I want but I had to report and register my every move, as it was a resort regulation. This made me feel like I was in a military base rather than a relaxing resort. Despite receiving an apology from the resort management about the securiy guy's behavior, I still found the experience to be extremely unpleasant, especially for my mother who is over 60 years old and felt frightened. The resort's regulations regarding guest privacy and the intrusive nature of their inquiries were unreasonable and made me feel like I was under surveillance rather than enjoying a vacation. Beside that, the security guy treated me like a criminal than a customer. 2. Secondly, while my mother was sleeping, she was disturbed by some kind of animal, possibly a snake, crawling onto her, that made her couldn't sleep any more. I understand that the resort is surrounded by nature, and encountering snakes outside is somewhat expected. However, having a snake enter a closed room is completely unacceptable from a construction perspective. This incident raised concerns about the resort's standards and safety. 3. Thirdly, I observed a lack of consistency in the resort's management. I was informed that I could charge the mud bath service to my room and settle the payment upon check-out. However, when I went to purchase the mud bath ticket without cash, the staff refused to allow me to charge it to my room. I had to return to my room to retrieve cash before I could purchase the ticket. This was a significant waste of time. It's essential for the resort to ensure consistent information and management practices to provide a convenient and reliable experience for their guests. Despite these issues, I must commend the resort for its peaceful atmosphere, natural surroundings on the island, and the enthusiasm and helpfulness of the front desk, service, and electric vehicle staff. They were adorable and provided excellent support. Overall, this was an extremely disappointing experience. I had previously visited this resort and enjoyed its tranquility and natural beauty, which is why I brought my mother for a relaxing getaway. However, this time, I was truly let down by the service here. I had plans to recommend this place to my friends for their family s

Pham Thi Thanh Thuy had exceptional customer service and hospitality! Her attention to our comfort and needs was first class and her attempt of speaking English was very welcomed! The food was wonderful and my compliments to the chief! All the waitering staff on our holiday was first class! I highly recommend was such an amazing experience!