Nha Trang Hotels with Airport pickup service

This hotel is perfect - pretty much. Right on the beachfront, spacious room, large bathroom, outdoor pool, gym/workout room, bar/restaurant, super helpful staff. Could not have asked for more. It’s location is perfect for other bars, coffee shops and restaurants too. Bit of a spin from the airport (approx 40/45 mins) and about 20/30 mins drive for VinWonders. Handy little convenience and souvenir stores in the area too. I’ll definitely be back to Nha Trang and Star City will be top of my list for accommodation.

Tried to claim and fine us saying that one of my colleague smoked in the room but actually he is just a regular smoker who smoked outside and return to his room with smell attached to his clothing. The policy should state non smoker room if they want to be specific.

Service was first class. The staff were proud to be working for the Sheraton and the brand itself, which is what you want to hear from them. I had the pleasure of dealing with a young gentleman named Ethan and he was pleasant in manner, anticipated my needs before I even communicated them, ensured I was happy and provides solutions to any queries I had. Upon checking in, I had previously checked out earlier in the day (flight delayed until the next day) and mentioned I had left my swimming shorts in my previous room. The check-in staff said that they would contact housekeeping and see if they could be found. I then checked in and went to my room to discover that it was a connected room with access to the next room via a door. Unfortunately, this lead to noise travelling from my neighbours room. I went to reception and was met by Ethan who then gave me another room, it was an upgrade to a nicer room on a higher floor. Not only that, I asked about my swim shorts and was told that they had been found, they would be laundered and dried before being returned to me. I said that it was fine, I could just take them and they would dry on the balcony, to which Ethan enthusiastically replied, ”Sir, this is the Sheraton!”. It is so nice to hear such words from staff and to know that you're in the hands of people that care and take pride in their work.

We had reservations for a suite 1 bedroom ocean view room, and the pictures on the Capital One travel website showed this room with a round bed and ocean view. However upon arrival, the manager (“Hoc”? On 08Nov22 afternoon) tried to put us in an inferior room facing a building with 2 beds and a partial ocean view. When went back down and refused this room He said his system showed this is what I reserved and paid for. I showed him my prepaid reservation clearly showing otherwise. It also didn’t make sense, as his room was only $28 for 2 nights and we paid $68 per my reservation receipt for the suite 1bd ocean view. While there clearly was some miscommunication in the reservation systems, Instead of acknowledging and honoring my reservation documents, and dealing with the problem between vendors in the background, he said mine were a “lie”! Yes actual quotes! Even though my payment clearly indicated there was no way I reserved the inferior room he put me in. Over the course of the next half hour, we went back and forth, him upping the room type and me showing him pictures of the room I reserved and requesting that room. He even said that I could NOT have that room because they “sold out 10 minutes ago” and maybe I could “try again tomorrow to switch rooms if available”. I then showed him on my phone that Booking.com shows 3 of these rooms still available - and he said it was “lie”, again! So I showed him on Agoda.com the same fact; he just shook his head. I then called Capital One Travel and they talked to him via my phone as they couldn’t reach his office internationally. FINALLY after all this I got the room I paid for. But I was not happy about this check-in experience. It tainted our whole stay here. Perhaps it was just a one off with this manager, but his behavior demonstrated a serious lack of customer service, common courtesy, logic given the rate we paid, and integrity. We question how the hotel could tolerate such behavior and concluded he must have the support of his management to have been so aggressive and bold in his actions. We will NEVER stay here again as a result.

We stayed two nights in the ocean view room with breakfast and dinner. The services, facilities and set up of the room are excellent and of 5 stars standard. Staff are friendly and helpful. Only two minor things that puzzled me.: Coffee served in breakfast with no teaspoon included. There is no pen in the room for writing.

Such good location, just in downtown. And seems all room are able to get view of sea, the time we visited just in raining season, it's said it will be much beautiful to take a picture to the sea if it's sunshine. Anyway, cloudy is something special as well. And the breakfast is super good, with so many choices. Good impress on their local street food and Vietnam Coffee and many different fruits. Staff services are also good.

Very nice hotel and worth of money. I stay for 2 nights, it’s very convenient to go Vin Wonder amusement park. The room a bit old as classic style but it’s clean enough. I like breakfast at Marina restaurant, staffs very good service & take very good care to clear the dishes very fast. If I have chance, I will come back again.

This is an extraordinary hotel. The services, including in the restaurants, are top level, while the rooms are beautiful. The location is also very good, just across the street from the beach. Great views from our room balcony. There are only a few glitches. The breakfast is overburderdened; simply too many people at breakfast at once. One idea for the management would be to introduce a small charge for breakfast, which would quickly cut the number of guests breakfasting in the hotel. The other issue is the elevators. Due to breakfast assault and departures, the wait for an elevator may be quite long in the morning.

One of the best five +++ hotels that we stay ,Two minutes waking to the beach, management & stuff outstanding, the room were clean & comfortable, great service , Easy transportation to downtown , we are definitely coming back next vacation ,thank you

We visited Nha Trang in April ‘23, and thanks to our travel agent, he had booked us at the Melia Vinpearl Empire for 2 nights. It was the best hospitality we have experienced in a very long time. Having been a part of the industry for over a decade ourselves, it just felt amazingly refreshing and soulful to be treated so wonderfully. The white themed lobby and rooms reminiscent of a medieval yet modern Spanish era, the super clean and comfortable rooms. The brilliant view of the South China Sea from the balcony and the great food all nothing short of surreal. Special mentions to the staff at the hotel, specially Miss Iris, their Guest Experience Manager for being extremely warm, courteous and helpful and taking extra care by going out of her way to make sure we had the best time ever and also making sure my wife was well taken care of as she was unwell. Food choices being a little restrictive, Iris and the team of Chefs decided to do a special seafood preparation for us which I think was a very good gesture. They also got us free tickets to the Vinwonder land.. FOR ALL 5 OF US. it was an amazing experience. All in all, a great place to stay. If you’re in Nha Trang, you need to be at Melia. Thanks to the team for making our stay an experience to remember for a lifetime