Guest User
March 11, 2024
We stayed here as part of a birthday present after looking at the website and being lulled in by the pictures on it. From check in to check out the service was laughably terrible. Car park was flooded and muddy, then on checking in was given the wrong keys for our garden room. The whole site is poorly lit and there are no pavements, just all stone chippings which again was flooded. Parts of the park are completely unlit and uneven. Impossible for anyone with mobility issues to get around. There is no restaurant on site and you are directed to a nearby pub called the joiners Arms. We asked for directions and were told we had to walk in the pitch black through a wooded area in the rain. It's absolutely unbelievable they feel fine directing people and sometimes families through wooded areas in the dark to be able to get a meal. Their suggestion was to maybe use the torch on our phones to find the way. The garden room patios aren't as secluded as the pics would have you believe and people are walking by looking in so if you have a hot tub, it's not the most private of places. The rooms are attached to each other so if you get a noisy neighbour, you can hear everything through the walls. On going for breakfast in the hall we were met with a wedding party all clearly hungover, shouting profanities across the breakfast room at each other and lounging around the hall with hoods up. The staff couldn't care less. We were told on checkin that breakfast would be at the hall but after sitting amongst the chav wedding party for 20 mins the staff came and told us we should have been in the local pub for breakfast. Again expecting us to walk in the rain, through mud and woodland areas at 9am to get to the place. Overall if you're looking for a 5 star experience, this would be the last place I would come. Its 2 star at best.