Jamie S
October 26, 2024
Currently staying here with 3 other families, we booked a comfort caravan, which was one up from a value, our friends booked value and luxury. Our caravan is absolutely tiny, despite it saying on the website "all the comfort and space you would expect. Our friends value caravan is much bigger, despite being a lower grade and cheaper. When I enquired at guest services, I was told that the caravans were the same size and it was luck of the draw what is allocated. I pointed out that I was the first to book, and our friends in the value had only booked a couple of weeks ago, and was told that prices fluctuate and the caravans are the same size. For a family of 4 our accommodation is not suitable, particularly as I had paid more to upgrade. I asked if I could pay more to upgrade, and was told that they were fully booked, despite the park looking empty (people may be checking in later) Bar area is only open from 1700 and closes at 2200, even during the half term holiday, there is also no WiFi in the caravan, WiFi in bar area is good. Massively disappointed with this park, particularly to be told the caravans in question are the same size. If you are booking here, be very careful what accommodation you book.