Extended Stay America Select Suites - Newport News - Oyster Point

This was the most disgusting hotel ever. The office manager could not be bothered to check us in when we arrived at 2:30am after driving all night. We called in advance to confirm this was okay and they agreed. She took over two hours to come to the office to check us in. The room was not what we booked. When we entered it around 4:30am, it had been recently smoked in, not just cigarettes. It smelled of elicit *****, the microwave was still hot, and the bathroom smelled rancid. The dresser had ash on it. The floor had dirts, trash and eaten sunflower seeds. We slept in our car in the parking lot because this room was uninhabitable. They also refused to refund our payment for other rooms we had for kids traveling for a team competition. Homeless people were lurking outside day and night. This place is filthy and unsafe. Stay away. We are still trying to get our money back because the rest of our party also all checked out without staying the whole time.

The hotel manager was yelling outside at 6:00 am on a Sunday morning. Of course, both of us were awakened. Guests played TV loud - all night long. Seems like that's how they sleep. Debris and filth in the stairwell. Smelled like pee. The room came with a stove, fridge, microwave and sink but absolutely no kitchen tools. There were two plastic cups. No coffee cups. The bed was comfortable enough and the room clean enough.

Absolutely Ridiculous They DO NOT disclose that there is a MANDATORY deposit (One HUNDRED) to even check in at this hotel... Be aware.