Castle Hill Inn

Located in Newport, this accommodation provides personalized service and a tranquil beach access. Guests enjoyed the scrumptious breakfast and unique, spacious rooms with ocean views and luxurious amenities.

Myself and and 5 others went on this past Sunday at around 5:30/6 pm. When we arrived there were no seats available for 6 on the lawn. Which of course I understand. I walked into the bar area I saw 3 open seats. I grabbed the party of 6 which consisted of 4 ladies and 2 males me being one of the men. 3 of 4 ladies sat in the the three chairs at the bar . I looked to my right and saw a chair empty. I asked around no one was using it. There was ample room next to us for the 4th chair. So innocently moved it to the bar so the 4 th lady can sit. Well then the young male bartender rudely told me I cannot move seats. Which makes no sense to me. I asked why and he would not respond. He then left a full bar and ran out from the bar and told the lady in party to get up and aggressively grabbed the chair and placed back which I was about to do. He came out so fast I thought he was gonna attack me! So after a solid 15 min of not being greeted by the bartenders (which is un except able) a female bartender came up to us and asked for IDs. We’re are all well over 21 actually close to 50. So it was not necessary. She was just being difficult. We all respectfully handed over identification. One of the females in my group Id had just expired. She offered another form and the bartender would not except it and refused to serve her. That makes zero sense to me so when asked her why she said the id is expired and cannot take another form. How does that make sense and how is that a policy? She was also very rude! Both bartenders were very young and no hospitality experience. I own a restaurant at home and if that was my staff they would not be employee’s there. A party of 6 adults left without purchasing a single thing. That’s a huge tab and a tip for them that did did not care about. We left at that point! Never in my life have I observed that. Two bartenders that were rude and did not care about the business. The place is so nice I cannot believe these two work there. Huge embarrassment. I can’t express how horrible my experience was. It was truly embarrassing on Castle hill’s end. I was so upset I’ve been to Newport over 15 times and finally got a chance to bring a group and show them castle hill for the sunset and drinks. What a huge embarrassment and bad experience we all had.

Fare rewards used to ask me to review and it was easy. I’m going out of my way to review! I had lunch today with some friends that flew in from Atlanta, they’re first time castle hill people. I always have incredible service here, but today….. Harrison showed me a level of service I have not experienced in the United States! He outshined probably the most amazing place in Newport! WELL DONE!